Desktop Support

3 weeks ago

Melville, United States Natural Organics Inc Full time

Primary Responsibilities:

- Manage user accounts, security groups, and access permissions in Active Directory
- Perform system imaging and deployment using imaging tools
- Document support activities, solutions, and procedures for knowledge sharing and future reference
- Collaborate with IT teams to resolve escalated technical issues and implement solutions
- Monitor and maintain inventory of desktop equipment and software licenses
- Ensure compliance with IT policies, procedures, and standard operating procedures
- Communicate effectively with end-users and stakeholders to provide updates on support tickets and project statuses

Qualifications:

- Experience with Helpdesk ticket tracking software and remote desktop support tools
- Configure, install, upgrade, maintain and troubleshoot supported hardware and software including VPN connections, PC's, printers, handheld Android scanners, desk phones and cell phones
- Strong knowledge of Active Directory administration, including user management, group policy, and security permissions
- Experience with system imaging and deployment tools, such as Microsoft Deployment Toolkit (MDT) or similar solutions
- Knowledge of networking protocols and basic networking concepts
- Experience with mobile device management (MDM) solutions
- Proven work experience as a Help Desk Analyst or IT Support Technician
- Strong problem-solving, analysis and time management skills and high level of organization and detail-orientation
- Demonstrate ability to multitask and prioritize with strong time management skills
- Strong work ethic and willingness to take initiative
- Superior oral and written communication skills
- Experience with SAP, Macintosh OS, iPads and scan guns a plus

**Requirements**:

- Bachelor's degree preferred with at least 4 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience
- Minimum of 3-5 years of experience in similar role

Physical Requirements:

- Ability to lift and relocate IT equipment as necessary
- May be required to run network cables as needed
- Ability to commute to office locations in Melville and Amityville (required)

Work Location:

- In person - Primary location is Melville

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