Racquets Pro Shop Manager
2 weeks ago
Description:
**Inventory Management**:
- Maintain accurate records of inventory levels for racquets, strings, grips, apparel, and accessories.
- Monitor stock levels, place orders for replenishment, and ensure timely delivery of merchandise.
- Conduct regular inventory audits to identify discrepancies and implement corrective measures.
**Sales and Customer Service**:
- Provide exceptional customer service by assisting customers with product selection, inquiries, and purchases.
- Process transactions accurately using the point-of-sale (POS) system and handle cash and card payments.
- Promote sales through effective merchandising, product displays, and promotions.
**Staff Supervision**:
- Recruit, train, and supervise pro shop staff, including sales associates and stringers.
- Schedule staff shifts to ensure adequate coverage during peak hours and special events.
- Conduct performance evaluations and provide ongoing coaching and feedback to staff members.
**Facility Maintenance**:
- Ensure the cleanliness and organization of the pro shop and storage areas.
- Perform routine maintenance tasks, such as restocking shelves, dusting displays, and managing equipment repairs.
- Coordinate with facility management to address any maintenance issues or concerns promptly.
**Event Coordination**:
- Assist in organizing and promoting racquet sports events, tournaments, and clinics.
- Coordinate with instructors, coaches, and vendors to ensure successful event execution.
- Manage event registration, scheduling, and participant communication as needed.
**Financial Management**:
- Monitor sales performance and track key metrics such as revenue, profit margins, and inventory turnover.
- Prepare and analyze financial reports to assess pro shop profitability and identify areas for improvement.
- Develop and implement strategies to maximize sales and achieve revenue targets.
**Requirements**:
**Qualifications**:
- Previous experience in retail management, preferably in a sports or racquet sports environment.
- Strong knowledge of racquet sports equipment, including racquets, strings, grips, and accessories.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, staff, and vendors.
- Proven leadership abilities, with experience in supervising and motivating a team.
- Detail-oriented with strong organizational and multitasking skills.
- Proficiency in using POS systems and basic computer skills.
- Flexibility to work evenings, weekends, and holidays as required.
**Education**: A high school diploma or equivalent is required. A bachelor's degree in business, sports management, or a related field is preferred. **Certifications**: Certifications related to racquet stringing or retail management may be advantageous but are not required. **Physical Requirements**: This position may require lifting and carrying heavy items, bending, stooping, and standing for extended periods.
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