Customer Service/retail Sales Support

3 weeks ago

Los Angeles, United States Digital Room Inc. Full time

**Job description**

**Company Introduction**:
Digital Room is a high-growth eCommerce company serving Small and Medium Sized Businesses (SMBs) with high quality customized marketing and branding products and services. As a trusted leader in the markets we serve, our business is based on consistently delivering a high-quality product, on time, at a fair price. The company has grown consistently by expanding our product offering and winning new customers in existing brands as well as through strategic acquisitions. We have a strong company culture rooted in our core values: Dedication & Collaboration, Quality Driven, Data Driven Mindset, Customer Driven, Drive to Succeed, and Professionalism & Integrity.

Digital Room operates multiple brands with unique value propositions, led by the flagship UPrinting brand. Other brands include PrintRunner, Packola, Logo Sportswear, eSigns, NextDayFlyers, and PrintPlace. The business is vertically integrated with a network of seven manufacturing locations across the US. The broad array of products include: Traditional Marketing Collateral, Stickers & Labels, Packaging, Promotional Products, and Signs & Banners. The Los Angeles headquarters is joined by professional staff in each manufacturing location as well as in three offices in the Philippines. The company’s over 1,800 employees worldwide work closely together and around the clock to deliver the speedy and reliable service that continues to win the trust and loyalty of thousands of customers every day.

**Knowledge/Skills/Abilities**:

- Large Format printing experience
- PrePress, Design knowledge
- Excellent analytical, problem solving and decision making skills
- Proficient Communicator (excellent verbal and written communication skills)
- Excellent prioritization and time management skills
- Excellent computer skills (Excel, MS Office)
- Can navigate and use relevant functionalities in IMS while including downloading of reports
- Is customer-centric and has a positive / can-do attitude
- Standing/Walking (at least 50% of shift)
- Lifting/Pushing/Pulling up to 40lb.
- Sitting in front of computer (at least 50% of shift)

**Essential Functions/Responsibilities**:

- Assist HD, Sales, Team Leads with Will Call and production complaints
- Open a PT, and alert team with QC issues at Will Call counter.
- Coordinate with key production personnel and HD, Sales, Team Leads to identify items that will not meet deadline for shipping or delivery.
- Follow up with production items that are delayed/late.
- Communicate in timely fashion information about late items to customer facing groups.
- Order/Item identifiers and basics (ie JO Number, Item Number, Original due date)
- Actions taken to make sure items are fulfilled the soonest possible time (if applicable)
- Stop production if serious product defects are detected.
- Participate in the development of product specifications.
- Communicate and follow up with customer facing groups on information that production needs to fulfill orders.
- Coordinate with key production personnel customer requests and communicate whether such requests can be granted.
- Upgrades and downgrades with orders (e.g. changes in quantity, stock, TAT, shipping method)
- Provide feedback on identified issues/concerns that need to be addressed and when capable provide suggestions or be part of a team to address concerns and improve processes. This includes escalating concerns to leadership when deemed necessary.
- Must be proactive with completing other duties as assigned.

**Location**: West LA

**Salary**: $17.00- $20.00 per hour

**Schedule**: Monday to Friday 8:30am - 6:00pm

We are an equal opportunity employer and e-verify employer.

Pay: $17.00 - $20.00 per hour

**Benefits**:

- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Shift:

- Day shift

Weekly day range:

- Monday to Friday

People with a criminal record are encouraged to apply

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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