Fedex Ground Business Contact

3 weeks ago

Jacksonville, United States Integrated Solutions & Logistics Full time

**Qualified applicants MUST meet the following criteria**:
**Prior experience in the role of BC with a FedEx Ground ISP and/or FedEx Ground Manager ground preferred**

**Requirements**:

- **DRO knowledge is a MUST**:

- **Ground Cloud knowledge is a MUST**:

- Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
- Exhibit professionalism when leading and coaching the team
- **Dispatching only 8-9 routes daily.**:

- Employee time management including workforce planning, vacation, and time off
- Maintaining a fleet of vehicles including scheduling oil changes and other frequent maintenance with assistance from the owner
- Manage DRO and route planning.
- Perform above tasks on a six-day workweek
- Complete monthly maintenance logs for FedEx
- Take calls from drivers needing assistance
- Schedule employees to maximize package count and ensure new Drivers get training routes.
- Work a flexible schedule, including weekends, holidays, and during inclement weather
- Make your team feel valued and welcome through employee engagement
- Make roster adjustments as needed
- Facilitate ISP and Station communication during load out
- Track and report missing packages or delayed routes
- Communicating standard work and safety tips throughout the day
- Terminal troubleshooting
- On-road support and Lockout and towing coordination
- Rescue coordination & Track rescues
- Training new drivers and coordinating ride along
- DOT & safety compliance
- Staffing and employment screening
- Handle all Station paperwork
- Attend station meetings
- Driving required in emergency situations
- Must be on call
- Investigates, resolves and/or escalates customer service issues, as appropriate
- Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with policies, procedures and other training requirements.
- Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive, professional manner

Pay: $55,000.00 - $70,000.00 per year

**Benefits**:

- Paid time off

Shift:

- Day shift

Application Question(s):

- Are you at least 21 years of age?
- Do you have previous experience as a FedEx BC?
- Do you have experience with DRO?
- Do you have experience with Ground Cloud?

License/Certification:

- Driver's License (required)

Work Location: Hybrid remote in Jacksonville, FL

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