Near North Implementation Project Manager

3 weeks ago

Chicago, United States AllianceChicago Full time

Job Title: Near North** **Implementation Project Manager (NNIPM) Reports To: Sr. Director of HIT Services

Location: Chicago Travel Required:
Level/Salary Range: DOE Level/Salary Range: Exempt

HR Contact: Claudria Hurt Posting Date: 5/1/2024

External Posting URL:
**Applications Accepted By**:
Subject Line: Near North** **Implementation Project Manager (NNIPM)

**Job Description**:
**Position Overview**:
The primary responsibility of the Near North Implementation Project Manager (NN IPM) is to ensure the successful
implementation of athenaOne for Near North. This role will be responsible for planning, managing, monitoring and
executing multiple, simultaneous engagements.
- A successful IPM is a proven leader, able to establish and maintain effective and strong internal and external
- relationships. The NN IPM drives internal and external project management and execution, through identification
- as a trusted advisor and the ability to work towards shared goals, timelines, teamwork, and leadership. The NN
- IPM must demonstrate sound judgement and role model self-awareness, etiquette, effective feedback, coaching
- and business communication. The NN IPM must be a self-starter, working independently with mínimal guidance
- from others. At the same time, the IPM should be an exceptional team player, putting the success of the
- department and company over individual accolades.
- Upon completion of the Near North athenaOne implementation, this role will become an Implementation Project
- Manager within the athenahealth Service Line.
- **Essentials Duties**:
**80% Near North Implementation Project Management**
- Responsible for overseeing an optimal, seamless client onboarding experience, and customer
- result per AllianceChicago MSO onboarding methodology;- Responsible for proactively identifying risks and barriers to timelines and deliverables, appropriately
- identifying mitigation strategies, and professionally communicating with stakeholders;- Ensure timely completion and accuracy of client deliverables, which includes, but is not limited to: client
- kickoff, practice assessment summary, and go-live support planning;- The NN IPM will identify internal and external resources necessary to ensure timely and successful

completion of the project. Internal resources include AllianceChicago staff that have skills and/or expertise
related to the project and external resources include technology vendors staff or consultants.
- Directly accountable for the cross departmental coordination of teams to ensure timely completion of all

additional implementation related tasks;
- Sponsor kick off call alongside RCM partner (if applicable) and athenahealth and outline of expectation

setting
- Lead the following Implementation Project threads of work:
- Organizational Readiness
- Technical Infrastructure - clinical
- Training
- Go-Live Support
- Post-Live Customer Success (within Implementation)
- Identify, train, maintain clinical SMEs and athenaNet end users
- Assign & Support Implementation Project Leads for the following threads of work:
- Technical Infrastructure - clinical
- Data Migration
- Clinical Build
- Quality Management
- Interfaces - clinical
- Patient Engagement
- Reporting
- Ensure clear division of clients’ implementation responsibilities and

AllianceChicago/athenaHealth’s responsibilities are clearly articulated with each client in accordance with
the, “You do, We do, They do model”;
- Actively engage client project leadership to influence and guide strategic decisions;
- Take a leadership role in addressing difficult project situations;
- Liaise with athenaHealth and client leaders to build a strong partnership foundation upon which the
- customer’s relationship with AllianceChicago and vendor partners will grow;- Devise approaches to successful deployment in unique and complex client situations;
- Review project related expenses within the guidelines of the AllianceChicago Travel and Expense policy,
- and the customer contract;- Serve as the escalation point for Implementation Project Analysts (Enrollment, Integration, Professional
- Services), and client leadership;- Accountable for implementation timeline and milestone adherence;
- Participate in onsite/virtual kick-offs and project governance for clients ensuring a clear understanding of
- client’s key metrics and partnership goals;- Understand and ensure the implementation of clients’ contracted commitments;
- Co-lead the implementation consisting of practice assessment/recommendations and establishment of
- project governance;- Ensure a clear understanding of client’s key metrics prior to an implementation and determine clear
- quantifiable expectations for the customer once fully implemented.- Ensure go-live support and training plan meet the standards established by AllianceChicago and
- client contract;- Train and orient NN implementation team and prepare them for ongoing management post go-live;
- Proactively identify, clari

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