Enrollment Support Manager

3 weeks ago

Goshen, United States Goshen College Full time

Goshen College is a Christian liberal arts institution that prepares students to thrive in life, leadership and service. We strive to model an inclusive community committed to transformative justice, peace, and sustainability. A respect and appreciation of the Anabaptist-Mennonite faith perspective and practices, and a commitment to the mission, vision, core values and community standards of Goshen College, are important for teaching and administrative faculty members.

**Job Summary**:
The Enrollment Support Manager is responsible for the oversight of the Goshen College Welcome Center
- to include student workers, assistance with Admissions and Events, as well as Enrollment Operations.

**Essential Functions (Core Job Responsibilities)**:
**Welcome Center (20%)**

Responsible for providing the desired first impression of Goshen College for guests and visitors in the Welcome Center. Maintain trained coverage of the front desk and provide excellent hospitality.
- Satisfactory performance is achieved when:_
- All visitors feel welcomed and valued
- Welcome Center is well-maintained and free of clutter
- Brochure racks are well stocked with the most current print pieces
- Make connections with incoming students (remembering names, sharing information from informal conversations with counselors, printing off additional local hospitality suggestions)
- Manage the sales and deposit preparation of Pop Up Shop and enrollment deposits
- Assigning appropriate coverage when unable to attend to Welcome Center (student worker, counselor, other admissions staff)

**Communication (10%)**

Responsible for answering the Admissions toll-free number and the campus switchboard
- Satisfactory performance is achieved when:_
- Maintains broad understanding and knowledge of admission requirements, events, policies, and deadlines to provide excellent customer service
- Maintains broad understanding and knowledge of campus departments, employees, and campus activities to successfully transfer calls that come into the campus switchboard
- Forwards calls to the appropriate person and takes messages when necessary
- Pick up Admissions mail daily, sort and deliver to appropriate mailboxes/persons

***Event Support (25%)**

Provides support related to the Admissions Visit and Event Program and the work of the Admissions Visits and Events Manager
- Satisfactory performance is achieved when:_
- Assist visitors during their time on campus. Check visitors in, introduce schedule, and make changes to schedule or accommodations, as needed
- Visit folders and bags are prepared promptly
- Visit and event schedules are distributed to appropriate on-campus individuals promptly
- Maintain event and visit supply inventory
- Coordinate visitor schedules with appropriate counselors, ambassadors or overnight hosts
- Assist with set-up, check-in, and tear-down on event days
- Occasional evening/weekend work during Admissions events
- Be trained and prepared to give campus tours in the absence of ambassadors

**Admissions Office Support (45%)**

Responsible for operational support for broader admissions processes
- Satisfactory performance is achieved when:_
- Responsible for processing official and unofficial transcripts
- Share responsibility for communication flow mailing with the Enrollment Marketing Specialist
- Assist in the maintenance of data in Salesforce. Actively collaborate with Admissions and ITS to ensure the accuracy of prospective student data
- Help identify data integrity issues and possible solutions
- Maintain a presentable and welcoming physical space within the Admissions suite
- Assist in communication and distribution of enrollment deposit gifts to incoming students
- Assist with student worker schedules, questions, and day-to-day check-in

**Education and Experience**

**REQUIRED**:

- Associate’s degree
- 2-3 years of previous experience as an administrative assistant

**PREFERRED**:

- Bachelor’s degree
- Two years prior experience in higher education, preferably in the area of enrollment

**Skills and Competencies**:
**REQUIRED**:

- Warm, positive personality with eagerness to meet and help people. Proven ability to relate and communicate with diverse groups of people
- Accuracy in word processing and data entry
- Effective oral and written communication skills, excellent interpersonal skills
- Excellent telephone skills/etiquette
- Highly skilled in Microsoft Office and Google Suite
- Possess high integrity and ethics in working with all student data. Handle sensitive information in a discreet and professional manner
- Commitment to teamwork and mutual support of others in the office
- Embraces the vision, mission, and core values of Goshen College and the Admissions Office

**PREFERRED**:

- Knowledge of social media platforms
- Knowledge of local restaurants, activities, and accommodations
- Ability to communicate fluently in Spanish

**Work Environment/Environmental Condition**:
**Benefits**:

- Health insurance (emplo

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