Manager, Student Records

3 weeks ago


Los Angeles, United States UCLA Full time

The Manager, Student Records & Engagement will be responsible for overseeing the day-to-day operations of the team, offering guidance, managing project timelines, and ensuring the optimal allocation of resources, while also serving as a liaison between the team and ITS leadership. They will also oversee development, implementation, and continuous improvement of Student Records & Engagement products and services to enable secure, compliant record management for students and facilitate student engagement with their academics and the university (e.g., Registrar and MyUCLA). This leader will lead the prioritization of delivery plans, overseeing the development of acceptance criteria as it relates to organizational goals, and facilitating continuous improvement to support growth and operational effectiveness.-
**Salary & Compensation**
- UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

**Qualifications**
- Five years Experience working in one or more of the following fields: information technology, computer science, management, higher education, or a related field. (required)
- Two years Experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment. (required)
- Significant experience leading the end-to-end product development lifecycle, from concept to launch and ongoing refinement. (required)
- Significant experience managing student records & engagement products or similar in a fast-paced, dynamic environment. (required)
- Hands-on experience in the development and management of products throughout the entire lifecycle. (required)
- Experience aligning IT strategies with the overall goals and mission of the university. (required)
- Demonstrated experience presenting complex technical information to audiences of technical and non-technical stakeholders. (required)
- Extensive experience solving technical and non-technical problems; able to delegate solutioning when appropriate to the proper resources. (required)
- Experience operating as a point of escalation. (required)
- Demonstrated experience providing inclusive leadership of others, cultivating an inclusive environment that values equity, diversity, inclusion and belonging. (required)
- Has demonstrated experience leading in an ever-changing, fast-paced environment. (required)
- Experience in complex higher education environments, serving academic and administrative functions of a large public university. (preferred)
- Seven or more years Experience working in one or more of the following fields: information technology, computer science, management, higher education. (preferred)
- Five or more years Experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment. (preferred)
- Has an understanding of how programs relate to other business strategies and initiatives. Strong understanding of the academic environment, including an understanding of student records and engagement needs and workflows. (required)
- Customer-focused approach to product design and development, with a deep understanding of user needs and behavior. (required)
- Proven ability to coordinate product releases, updates, and retirements in collaboration with relevant stakeholders. (required)
- Demonstrated ability to develop and execute strategic plans for the enhancement and expansion of faculty information products. (required)
- Advanced written and verbal communication skills and is able to communicate work assignments to medium-sized teams. (required)
- Advanced project management skills with demonstrated experience delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities. (required)
- Able to lead data gathering efforts seeking information from multiple and diverse sources. (required)
- Inspires creativity in others and advises teams on industry-leading practices, such as the incorporation of new technologies or processes. (required)
- Demonstrated leadership / management skills, including abilities in persuasion, negotiation, change management, and mentorship. (required)

**Special Conditions for Employment**
- This position is eligible for a hybrid work arrangement that includes regular visits to campus as needed (for those who work remotely, travel/lodging expenses are not eligible for reimbursement).

The anticipated pay range for this position is $139,099 - $160,127, annually; salary is dependent upon the skills and experience of the selected finalist.
- Background Check: Continued employment is contingent upon the completion of a sat



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