Technical Product Manager

3 weeks ago

San Francisco, United States DocuSign Full time

**Company Overview**:
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

**What you'll do**:
Docusign is committed to providing the highest standards in trust and security. In this role, you will be responsible for identifying how our existing fraud protection measures need to evolve to support Docusign's expansion in the Intelligent Agreement Management (IAM) space. You will assess threat potential in current and new capabilities across the platform, devise detection and monitoring solutions, and implement tooling to manage risk on an ongoing basis.

You will work closely with our engineering teams to build the platform supporting those needs and drive adoption of fraud protection across the platform, partnering with our Fraud Operations team, Legal, Compliance, and Customer Support to help manage any emerging concerns.

If you are passionate about leveraging technology to protect our business and maintain trust, and enjoy collaborating with diverse teams and partners, this role is tailor-made for you. Join us in our mission to maintain trust and integrity in digital transactions at Docusign.

This position is an individual contributor role reporting to the Lead Product Manager, Security Services.

**Responsibility**
- Ideate, develop, and maintain product capabilities and strategies focused on fraud detection and prevention
- Conduct research into 3P protection solutions, evaluate performance, and drive implementation to achieve impact
- Define and track KPIs including financial impact related to fraud protection within the organization
- Partner with internal teams and customers to understand their protection needs
- Document clear requirements and use cases in collaboration with engineering and UX, and drive product initiatives from concept to launch, ensuring timely and successful delivery of new features and enhancements
- Conduct competitive analysis to position Docusign as a leader and innovator in the agreement security space
- Prioritize features and initiatives based on business impact and available resources

**Job Designation**:
**Hybrid**:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

**What you bring**:
**Basic**
- Bachelor's degree in Computer Science, Engineering, or related field
- 5+ years of proven experience as a Technical Product Manager or similar role, with a focus on Fraud and Abuse protection, Trust, or Security
- Experience with communicating with partners at all levels
- Experience with analyzing and problem-solving, with a data-driven approach to decision-making

**Preferred**
- Strong technical competence and familiarity with API design principles
- Experience with implementing machine learning, data science, or LLMs
- MBA degree in Computer Science, Engineering or related field
- Experience working in an Agile development environment

**Wage Transparency**:
Based on applicable legislation, the below details pay ranges in the following locations:
California: $122,300.00 - $190,650.00 base salary

Illinois and Colorado: $116,500.00 - $160,150.00 base salary

Washington and New York (including NYC metro area): $116,500.00 - $168,200.00 base salary

This role is also eligible for bonus, equity and
benefits.

Global benefits provide options for the following:

- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

**Life at Docusi

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