General Manager

7 days ago

Chicago, United States 16 ON CENTER LLC Full time

16 On Center HQ is looking for a General Manager for a high end cocktail lounge.

We are looking for a General Manager with both beverage and restaurant experience. This person must be a champion of service, quality, community and everything hospitotally.

Additionally, this role (and all leadership roles in our company) includes the opportunity and responsibility to help create a more inclusive, equitable, and diverse team, which is a goal for our company. Hiring, training, and modeling diversity, equity, and inclusion is an area of focus and will be supported and highly encouraged by 16OC leadership.

This position offers a competitive compensation package, profit sharing, and growth potential within the company.

This position is easy to sell, but we're looking for someone who can truly embody the mission of the business. Is it you?

Expected Responsibilities:
The General Manager will work to improve every facet of our beverage, food, hospitality and service operations, and work to advance the education and performance of our team. This position will be the property leader, and is responsible for overseeing FOH training, scheduling and service, payroll and all other operational responsibilities for the property. This person embodies skills that will elevate the core values of the operations with the ability to lead and inspire staff, and display an unwavering commitment to quality and hospitality. The GM must be a strong leader and communicator as well as possess administrative and organizational skills. We trust leaders to lead, and offer support from one of Chicago's leading hospitality groups in terms of training, resources, and experience.

Some of the specific duties will include:

- Organize, plan, and prioritize every day to ensure guests’ expectations of food and service are always exceeded. Through interactions with guests and team members, serve as a role model for employees through teamwork support, attention to detail, accountability, and quality control.
- Execute administrative duties including but not limited to managing staff schedules and payroll, menu updates, reservations management, inventory management, POS programming, ordering supplies, and cash handling.
- Monitor actions of staff and guests to ensure that health and safety standards and liquor regulations are obeyed. Ensure team members have proper certifications (Food Handlers and Basset) and evaluate health and safety practices against standards.
- Partner with the chef and kitchen team to ensure a full understanding of the menu and high communication between front and back of house; you must work together to make sure daily service is executed precisely each day.
- Recruit, interview, and hire team members; take disciplinary action, motivate and train
- A strong foundation in beer, wine and spirits knowledge.
- A solid understanding of service etiquette and mechanics.
- Actively participate in service, ensuring all guests are well taken care of. Create and build relationships with regular and industry guests.
- Develop systems and procedures to improve the operations within the restaurant.
- Direct daily FOH cleaning activities to maintain sanitation standards, and keep appropriate records.

About the Company

16” on Center prides itself on weaving music, food, and cocktails into our concepts. Our goal is to provide servant leadership so that everyone in our organization has the tools they need to thrive in their role every day.
- 2 years of experience as a General Manager in a restaurant.
- Possess a strong background in beverage service and restaurant operations.
- A champion for exceptional service, high-quality food and drinks, and fostering a positive community atmosphere.
- Cultivate a culture of inclusivity, equity, and diversity for both staff and guests.
- Provide strong leadership, coaching, and development opportunities for a successful team.
- Effectively manage and motivate a team through clear communication and collaboration.
- Possess strong administrative and organizational skills to ensure smooth daily operations.
- Oversee menu updates, manage inventory control, and maintain efficient ordering systems.
- Proficient in POS system programming and operation.
- Ensure accurate cash handling procedures.
- Prioritize health and safety standards, adhering to all regulations.
- Lead the recruitment and hiring process, and implement effective training programs.
- Motivate and inspire employees to perform at their best.
- Effectively solve problems while maintaining composure and professionalism under pressure.
- Ensure guests receive exceptional service following proper etiquette.
- Prioritize sanitation standards and maintain a clean and hygienic environment.

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