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General Manager

3 months ago

Chicago, United States Liors Cafe Full time

**Job Title**
General Manager

**Job Type**
Full-Time

**Location**
Chicago

**About Us**
Lior’s Café offers traditional Haitian dishes made with fresh, high-quality ingredients. Our goal is to provide a warm, friendly, and inviting atmosphere with exceptional customer service. We invite you to join our Team and be a part of the Lior’s Café family.

**Summary/Objective**
As a General Manager, you will oversee all aspects of the restaurant's operations, ensure exceptional customer service, maximize revenue and profitability, manage the staff, and maintain a positive and enjoyable dining experience for our guests. The general manager will possess strong leadership skills, excellent communication abilities, and a deep understanding of the restaurant industry.

**Essential Functions**

Operations Management
- Develop and implement operational strategies to achieve the restaurant's goals and objectives.
- Ensure compliance with health and safety regulations, food quality standards, and restaurant policies.
- Monitor daily operations, including food preparation, inventory management, staff scheduling, and customer service.
- Maintain a clean and organized restaurant environment, adhering to sanitation and cleanliness standards.

Staff Management and Training
- Recruit, hire, train, and supervise restaurant staff, including servers, hosts, kitchen staff, and support personnel.
- Foster a positive work environment through effective leadership, team building, and motivation.
- Conduct regular performance evaluations and provide constructive feedback to employees.
- Develop and implement training programs to enhance employee skills and improve overall service quality.

Customer Service Excellence
- Ensure outstanding customer service by consistently meeting or exceeding guest expectations.
- Address customer complaints and resolve issues promptly and professionally.
- Foster a customer-focused culture among the staff, emphasizing attentiveness, courtesy, and personalized service.

Financial Management
- Develop and manage the restaurant's budget, monitor expenses, and implement cost control measures.
- Drive sales growth by implementing marketing initiatives, promotions, and special events.
- Monitor inventory levels, place orders, and maintain supplier relationships to ensure timely delivery of goods.

Communication and Collaboration
- Communicate effectively with staff, management, and suppliers to ensure smooth operations and maintain positive working relationships.
- Collaborate with the executive team to develop long-term strategies, goals, and business plans.
- Participate in meetings, provide regular progress reports, and contribute to decision-making processes.

**Requirements and Qualifications**
- Bachelor’s degree or equivalent experience required.
- 3-5 years of experience in a general management role, with experience in catering events and working in a fast-paced environment.
- Knowledge of food and beverage operations.
- Strong leadership and time management skills
- Sound understanding of financial management and budgeting principles.
- Proficiency in restaurant management software and point-of-sale (POS) systems.
- Bilingual in English/Haitian Creole is highly preferred but not required.

**Physical Requirements**
- Must be able to stand for extended periods of time
- Must be able to lift and carry up to 50 pounds
- Must be able to bend, stoop and reach.

**Work Location**: In-person

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance

Experience level:

- 3 years

Restaurant type:

- Bar
- Casual dining restaurant
- Fine dining restaurant

Weekly day range:

- Monday to Friday
- Weekends as needed

License/Certification:

- Food Service Manager Certificate (preferred)
- ServSafe (preferred)

Ability to Commute:

- Chicago, IL 60628 (required)

Work Location: In person