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Contact Center Sales Associate
3 months ago
**About this role**:
Wells Fargo is seeking a...
**In this role, you will**:
- Participate in assessing customer needs through financial consultation and offering products and services to prospective customers using either pre-established leads or leads sourced by incumbents
- Assess customer needs and offer products and services that meet customer satisfaction
- Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of Contact Center Sales functional area, policies, procedures, and compliance requirements
- Act as a liaison between various functional areas and customers to reach conclusions with the customer
- Provide information to managers, colleagues, and stakeholders related to Contact Center Sales function
- Interact regularly with prospective customers regarding their needs, their company's current promotions, and new products and services
**Required Qualifications**:
- 6+ months of Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
**Required Qualifications for Europe, Middle East & Africa only**:
- Experience in Contact Center Sales, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
**Desired Qualifications**: Job Expectations**:
**Posting End Date**:
2 May 2024
**Job posting may come down early due to volume of applicants.**
**We Value Diversity**
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
**Applicants with Disabilities**
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
