Sales Representative

1 month ago

Tempe, Arizona, United States Percepta Full time
Job Description

At Percepta, we strive to deliver exceptional customer experiences across our global contact centers. As a Sales Guide, you will be part of a dynamic team that creates and delivers amazing customer experiences while enjoying the satisfaction of being part of a unique culture.

Key Responsibilities
  • Build and maintain trust as a skilled expert, providing comprehensive support to customers and prospective buyers through the purchasing process.
  • Respond to customer inquiries, resolve issues, and provide answers on underwriting procedures.
  • Reach out to prospective customers using leads via SMS, phone, chat, and email to convert them into sales opportunities.
  • Manage the underwriting process with customers, reviewing and ensuring all required documentation is gathered and submitted for financing determination.
  • Resolve customer issues, including account, underwriting, or additional requirements needed for their loan application.
  • Utilize client software tools and external tools, such as consumer credit bureaus and other internet sources, to assist in the underwriting process.
  • Collaborate with internal teams and departments to resolve issues.
  • Document customer inquiries and underwriting processes.
Requirements
  • High School Diploma required; Associate degree or Bachelor's degree preferred.
  • 2 years of experience in a Sales Contact Center, hospitality industry, financial industry, or any combination thereof.
  • Achieving targets and closing sales leads.
  • Knowledge of the automotive industry a plus.
  • Car sales experience a plus.
  • Online purchasing (eCommerce) knowledge a plus.
What We Offer
  • $19.50 per hour plus monthly performance-based bonus with the opportunity to earn 20% of monthly salary plus incentives.
  • Health/Dental/Vision/Life Insurance.
  • Flexible Spending Account (FSA) and Health Savings Account (HSA).
  • 401(k) with company match.
  • Vacation/Sick Time and Paid Holidays.
  • Tuition Reimbursement.
  • Employee Assistance Program.
  • Employee Discount Program.
  • Training and Development Programs (Percepta College).
  • Employee Rewards Program (Perci Perks).
About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:

  • Culture of Service – to be treated like you are the customer from day one.
  • Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions.
  • Respect – a team that is accountable, dependable, and gives you their full attention.
  • Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
  • Career Growth – lots of learning opportunities for aspiring minds.
  • Diversity – be a part of our growing diverse and community-minded organization that is all about having fun.
  • Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

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