Early Response Analyst

4 weeks ago

Austin, United States TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

**Why Join Us**:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

**About the Team**:
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

The Early Response Analysts (ERA) team is one of the four sub-pillars of the Incident Management (IM) team. As an Early Response Analyst, you will be the first line of defence for user-generated content escalated to the IM team. You will prioritize, triage and handle a wide variety of content and work with team members from different IM teams to resolve incidents.

**Responsibilities**:

- Assess multiple external or internal sources and assign prioritization levels, quality check on data field labelling with a quick turnaround time. Sources include government organizations, non-profit organizations, internal teams such as legal, public policy, public relations;
- Maintain composure under pressure situations: exhibit comfort, methodical thinking, and calmness during pressure situations, ensuring steadfast assignment of tickets to the right teams;
- Coordinate across different global cross-function teams such as Product Policy, Product, Risk Analysis to handle and respond to escalated content;
- Utilize various platforms and tools to manage escalations and collaborate with downstream teams to mitigate risks;
- Craft comprehensive incident reports and effectively communicate analysis results and escalations to key stakeholders;
- Strong multitasking ability to manage competing priorities seamlessly across teams;
- Exposure to sensitive content is part of the role. Examples are not limited to the following: bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder;
- Be flexible with global working hours and operating on certain weekends.

**Qualifications**:
**Minimum Qualifications**:

- 1-3 years of working experience, preferably in Trust & Safety space;
- Ability to use different datapoints to corroborate risk levels towards the product and company;
- Ability to make quick and accurate judgements on risk levels;
- Strong intellectual curiosity about world events;
- Problem-solving mindset and attitude, unafraid to identify problems and propose solutions;
- Ability to quickly adapt and respond to change;
- Knowledge of social media challenges and sensitivity to safety or regulatory issues;
- Any second language working proficiency is required as the team has global scope.

**Preferred Qualifications**:

- Previous experience working in a Trust & Safety environment, incident management; operations management or risk management;
- Quantitative skills, a data-driven mindset.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

  • Early Career Business Analyst

    4 weeks ago

    Austin, United States Gainwell Technologies LLC Full time

    Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career...

  • Threat Detection and Response Analyst

    4 days ago

    Austin, United States Hewlett Packard Full time

    As the world around us becomes more connected and more digital, there are increased opportunities for fraud and disruption due to cybersecurity attacks. The need for companies, products, and services to be secure is more important than ever in this constantly changing landscape. Are you passionate about keeping good people safe from bad actors? We are too!...

  • Threat Detection and Response Analyst

    3 weeks ago

    Austin, United States HP Full time

    Threat Detection and Response Analyst Description - As the world around us becomes more connected and more digital, there are increased opportunities for fraud and disruption due to cybersecurity attacks. The need for companies, products, and services to be secure is more important than ever in this constantly changing landscape. Are you passionate about...

  • Incident Response Team Analyst, Noram

    3 weeks ago

    Austin, United States Meta Full time

    **Incident Response Team Analyst, NORAM Responsibilities**: - Bring operational excellence to team that evaluates threat, risk and user privacy in world centered around time critical emergency escalations - Review and assess high volumes of inbound emergency escalations and make dynamic, fast paced decisions based on analysis of a variety of complex factors...

  • Manager - Pro-active Detection, Global Response

    1 week ago

    Austin, United States Facebook App Full time

    Meta is looking for an experienced leader to join the Global Response Operations Detection team (GRO Detection).As a Manager on the GRO Detection team, you will be responsible for managing a team of detection analysts, focused on identifying emerging on-platform issues that pose harm to individuals, communities and businesses on our platform and helping...

  • Incident Response Team Analyst, NORAM

    3 weeks ago

    Austin, Texas, United States Facebook Full time

    Meta is seeking a motivated, highly-organized, detail-oriented candidate to join our Law Enforcement Incident Response Team. The right candidate must have a strong work ethic, excellent judgment, and exceptional partnering skills.Incident Response Team Analyst, NORAM Responsibilities: Bring operational excellence to team that evaluates threat, risk and user...

  • Incident Response Team Analyst, NORAM

    3 weeks ago

    Austin, United States Facebook Full time

    Meta is seeking a motivated, highly-organized, detail-oriented candidate to join our Law Enforcement Incident Response Team. The right candidate must have a strong work ethic, excellent judgment, and exceptional partnering skills.Incident Response Team Analyst, NORAM Responsibilities: Bring operational excellence to team that evaluates threat, risk and user...

  • Incident Response Team Analyst, NORAM

    1 week ago

    Austin, Texas, United States Facebook Full time

    Meta is seeking a motivated, highly-organized, detail-oriented candidate to join our Law Enforcement Incident Response Team. The right candidate must have a strong work ethic, excellent judgment, and exceptional partnering skills.Incident Response Team Analyst, NORAM Responsibilities: Bring operational excellence to team that evaluates threat, risk and user...

  • Analyst, Talent Acquisition

    2 weeks ago

    Austin, United States Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Early Engineer

    1 month ago

    Austin, Texas, United States Leftlane Software Full time

    LeftLane's mission to become the operating system for the 70k independent used car dealerships across the nation. We help independent dealerships manage the lifecycle of their inventory, secure financing for their customers, keep accounting records, comply with regulations, and learn more about their business. This is an opportunity to get significant...

  • Early Engineer

    1 week ago

    Austin, Texas, United States Leftlane Software Full time

    LeftLane's mission to become the operating system for the 70k independent used car dealerships across the nation. We help independent dealerships manage the lifecycle of their inventory, secure financing for their customers, keep accounting records, comply with regulations, and learn more about their business. This is an opportunity to get significant...

  • Tier Ii Cyber Incident Response Analyst

    7 hours ago

    Austin, United States SAIC Full time

    Job ID: 2405649-3588 **Location**:AUSTIN, TX, US **Date Posted**:2024-04-18 **Category**:Cyber **Subcategory**:Cybersecurity Ops **Schedule**:Full-time **Shift**:Night Job **Travel**:No **Minimum Clearance Required**:None **Clearance Level Must Be Able to Obtain**:Public Trust **Potential for Remote Work**:No **Description** **Overview**: We are...

  • Analyst, Talent Acquisition

    2 weeks ago

    Austin, United States Visa Full time

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Analyst, Talent Acquisition

    1 week ago

    Austin, United States Visa Full time

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Analyst, Talent Acquisition

    1 week ago

    Austin, United States Visa Full time

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Analyst, Talent Acquisition

    1 week ago

    Austin, United States Visa Full time

    Job DescriptionJob DescriptionCompany DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative,...

  • Board Certified Behavior Analyst

    1 week ago

    Austin, United States Training Wheels ABA Full time

    _**Step into a World of Impact: Empower Lives with Training Wheels ABA!**_ Training Wheels ABA is an innovative behavioral health clinic, specializing in Applied Behavior Analysis (ABA) therapy for children diagnosed with Autism Spectrum Disorder (ASD). We are proud to serve the Austin community through our mission of empowering and enriching the lives of...

  • SEO Strategist/Analyst

    3 weeks ago

    Austin, United States Right Side Up Full time

    Right Side Up is a collective of premium marketing talent-with all of the marketing chops, and none of the agency fluff. We're trusted by the most respected early-stage ventures, the fastest growing tech companies, and well-established Fortune 500 teams to do one thing better: growth. A few of our 250+ clients include Stitch Fix, Sephora, Yelp, Sun Basket,...

  • Early Childhood Program Specialist

    2 months ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: This position will provide program support for PEI Early Childhood Programs such as the Healthy Outcomes through Prevention and Early Support (HOPES) Program, Texas Home Visiting Program (THV), and the Texas Nurse-Family Partnership (TNFP) Program. These programs are designed to strengthen families with young children, promote child and...

  • Early Childhood Program Specialist

    1 week ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: This position will provide program support for PEI Early Childhood Programs such as the Healthy Outcomes through Prevention and Early Support (HOPES) Program, Texas Home Visiting Program (THV), and the Texas Nurse-Family Partnership (TNFP) Program. These programs are designed to strengthen families with young children, promote child and...