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Customer Service Representative

4 months ago

Reseda, United States DSO Management Group Full time

Our advantage in the business development industry comes from our ability to transfer extensive market knowledge into successful customer service and sales campaigns for our clients. Our clients work hard to advance their technology and products to help connect communities nationwide, and we work even harder to extend that information to the local region by creating direct connections with consumers. Entry Level Sales Representatives are integral in delivering customer service, introducing products, and guaranteeing sales metrics for our clients by implementing entry-level communication and negotiation skills. We are always striving for that collaborative, progressive feeling in our workplace

Through entry-level training on business protocols and industry knowledge, Entry Level Sales Representatives will be prepared to greet consumers properly, discuss current products and discounts, and determine how our clients' services can best assist potential customers in their daily lives. Based on the success we have had in the sales and marketing industry, we know that our next Entry Level Sales Representative is eager to learn about advancements in telecommunications, can easily switch between individual and collaborative work, has professional communication skills, and wants to build their entry-level business knowledge.

**Entry Level Sales Representative Responsibilities**:

- Complete customer acquisition and sales practices through direct introduction to client products and services in the local region
- Resolve consumer inquiries and negotiate potential service options by consulting client resources and drawing on knowledge of products and promotional discounts
- Ensure proper customer satisfaction by following up with service confirmations and connecting the customer with service professionals if necessary
- Attend training sessions and meetings with other Entry Level Sales Representatives and members of management to build an understanding of client protocols, sales goals, market preferences, and entry-level expectations
- Aid in the development of marketing campaigns by assessing sales opportunities in the field, building direct demographic knowledge, and collaborating with management teams

**A Successful Entry Level Sales Representative Will**:

- Be able to analyze situations with consumers and use client knowledge and information to problem-solve
- Have an appetite for growth and development beyond entry-level tasks
- Readily ask questions about client products, services, or protocols to ensure a clear understanding of entry-level training
- Become familiar with the local market to better service the community with client products and promotions
- Frequently collaborate with the management team on the Entry Level Sales Representative training schedule and development expectations

**Entry Level Sales Representative Qualifications**:

- A high school diploma or equivalency is ideal
- Entry-level knowledge of customer service, sales, direct sales, client facing, business, or communications is preferred
- Ability to absorb entry-level training provided during meetings and one-on-ones and translate that information into proper communication with consumers
- Reliability in time management to complete daily and weekly sales and marketing goals
- Friendly and professional communication skills to utilize in customer interactions

Pay: $49,632.57 - $59,772.55 per year

**Benefits**:

- 401(k)

Compensation package:

- Bonus opportunities
- Commission pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Ability to Commute:

- Reseda, CA (required)

Work Location: In person