Director of Practice Operations

5 days ago

Houston, United States Avenue360 Health and Wellness Full time

**Overview**:
The Director of Practice Operations will work closely with the VP of Operations to provide input and direction on the day-to-day operations of the clinical service delivery locations. The Director will examine the workings of the locations to offer solutions to problems and develop procedures for improved workflow and efficiencies. The role is integral in deciding how to allocate resources and standardizing procedures to help meet set goals for the operations of the clinic sites.

**Duties and Responsibilities**:

- Responsible for managing all Avenue 360 clinic sites
- Liaison between medical staff, patients, and other external health care delivery services. Monitor
- Monitors and ensures clinical and operational performance goals are met and maintained at all Avenue 360 sites
- Supervises and mentors Practice Managers
- Serves as Practice Manager when needed
- Implements the strategic goals and objectives of the organization
- Promotes, models, mentors, and leads customer service excellence.
- Supervises implementation and adherence of all agency policies
- Participates in the interview selection and recommendation for hiring Practice Managers
- Assures proper patient scheduling and flow of patients from check-in to check-out at all clinic locations
- Assures accurate computer data input by the front desk and eligibility staff; assures data integrity by checking on performed spot audits of Practice Managers. Educates and coaches as necessary to assure all staff follow established processes and procedures
- Effectively manages the human resources of the clinical locations according to personnel policies and procedures that fully conform to current laws and regulations.
- Responsible for ensuring continuing staff development through staff meetings, workshops, training seminars, and training activities
- Facilitates teamwork and department pride by advocating for an environment that promotes high patient standards and implements strategies to ensure internal and external customer satisfaction
- Provides daily, weekly, monthly, quarterly reports as requested
- Ensures all patient encounters are checked in and checked out in an accurate and timely manner
- Adheres to budget and budgetary guidelines
- Performs evaluations on the front desk, eligibility staff, and medical assistants in conjunction with the respective nurse manager.
- Supervises compilation of all needed materials for program quarterly reports
- Oversee/ Audit JCAHO requirements for the operational team
- Fully utilizes the EMR system to pull, compile, and analyze reports
- Monitors site-specific productivity goals and objectives for the site.
- Responsible for overseeing adequate medical coverage for designated site
- Provides secondary in-depth onsite orientation to new staff in conjunction with Front Desk Coordinator
- Responsible for ensuring front desk & eligibility staffing patterns are conducive to needs at the location.
- Coordinates training and continuing education for staff.
- Approves timesheets and PTO for designated staff.
- Assures the generation of weekly “Open Charges” report and reconciliation by Practice Managers to identify valid patient encounters without dropped charges by provider
- Works closely with Revenue Cycle Management to maximize self-pay and insurance payments
- Assures that daily deposits of patient payments for submission are being performed.
- Be able to handle customer service issues for staff & patients.
- Leads projects as assigned
- Other duties as assigned by the VP of Operations

**Education, Experience, Licensure/Certification and Skills/Abilities Related Requirements**:

- College degree preferred (experience may substitute for degree)
- Must have 4 years of experience in a position with managerial responsibilities
- Bilingual in English & Spanish preferred.
- Proficiency in Microsoft word and Outlook.
- Minimum typing speed of 35 wpm.

**Continuing Education and Training Requirements**:
Participates in training required by the funding source and/or required by licensing board.

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