Director of Operations

2 weeks ago

Houston, United States Flex-Tek Full time

DIRECTOR OPERATIONS PERFORMANCE

The Director of Operations Performance provides strategic leadership, vision, and acts as a resource for the organization’s Cargo department. This position provides guidance to their indirect/direct reports that should result in safe and profitable stations that provide excellent operational service. This position drives change as necessary for the company with a relentless mindset of continuous improvement on operational processes, performance, and accountability. Responsible for overall performance of the stations that typically operate 24/7 and execution of corporate initiatives.

RESPONSIBILITIESIdentify, develop, and execute standards and best practices across network operations to drive operational excellenceEstablish standard work instructions focused on creating solutions to reach goals that are safety and customer centricDirect and coach activities of the station operations and station managers while affecting positive change within the region and promoting adherence to company policies and proceduresMonitor daily operational KPIs to ensure processes are being followed and results are exceeding established targetsRoutinely communicate and meet with customers fostering best-in-class partnershipsDevelops operating and business plans based on customer operationsMaximize data analysis to create business tools to move the business forward and continuously raise the bar on safety and service levelsProvide guidance and leadership to the functional and operations management within the region, including areas such as labor relations, operations efficiencies, maintenance, facility oversight, ADA, safety/security and other functional areasHelp identify, develop, and mentor high-potential talent to develop the next level of company leadersEnsure the highest level of safety compliance across the regionLiaise with TSA, CBP and other government/airport officials on security requirementsKnowledge of relevant federal and state employment lawsManage cost control and financial/budget experience across multiple locationsStrong written and oral communication skills with executive leaders, operations managers, airline customer leadership, and vendorsUnderstanding P/L to drive revenue goals and cost control

QUALIFICATIONSBachelor’s degree or equivalent in Business Administration, Logistics, Transportation or related field preferredKnowledge of the Aviation IndustryBilingual in English/Spanish a plusMinimum age of 18 years old8 or more years of management experience, 5 or more years’ experience in aviation/distribution is requiredIntermediate knowledge of Word, Excel, PowerPoint, OutlookTravel requirement 90% travel between airport stations and for meetingsAir cargo/warehousing experience requiredAbility to influence people at all levels of the organizationAbility to work effectively with labor, including labor grievances and negotiationsAbility to read, write, speak, and understand the English language, to include documentsAbility to pass a drug screenEligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful candidate brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety #J-18808-Ljbffr

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