IT Product Support Associate

3 weeks ago


New York, United States Federal Reserve Bank of New York Full time

Company

Federal Reserve Bank of New York

Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems.

The Bank believes in work flexibility to balance the demands of work and life while also connecting and collaborating with our colleagues in person. Employees can expect to be in the office a couple of days per week as needed for meetings and team collaboration and should live within a commutable distance.
- What We Do:

- Enterprise Support (ES) in the Technology Group delivers technology services across the Bank and works with technology service providers within FRBNY, the Federal Reserve’s National IT and other external service providers to support the technical operations of internal business lines as well as The U.S Treasury’s Bureau of the Fiscal Service and Office of Debt Management.
- You will report to the Application Support Manager.
- Your role as an IT Product Support Associate:

- Represent TG ES Operations and attend all meetings inclusive of standups, Project Increment planning, Agile scrum ceremonies, architectural design discussions, etc.
- Report back to direct manager and team leader on the status of the TDMS migration effort and escalate any obstacles
- As part of post-mortem analysis, provide effective communication of the impact and root cause of the technical problem to the business.
- Participate in incident management events by troubleshooting issues, participating in business impact assessment, escalating to second level support, and working toward resolution
- Provide support to the external user community by providing dealer hotline support for password resets and other access issues
- Participating in change review calls
- Performing non-functional tests to validate vendor product upgrades and patches
- Coordinate with Product Owners, National IT and development staff to resolve issues discovered during non-functional testing
- Participate in third-party system reviews (i.e. Section 508 compliance, Security Assessment & Accreditation reviews, etc.)
- Maintain, enhance, and develop new documentation covering operational support procedures, troubleshooting guides, incident management plans and risk events
- What we are looking for:

- Bachelor’s degree in computer science or information systems related discipline preferred, or equivalent work experience (5+/- years of experience)
- Understanding and familiarity with the following technologies:'
- SQL and Oracle RDBMS
- WebSphere
- TCP/IP networking
- Business Intelligence software
- UNIX shell scripting
- Familiarity with Agile processes and frameworks, Dev/Ops support model, and principles of CI/CD (Continuous Integration Continuous Deployment)
- Working knowledge of DevOps and delivery tools like Gitlab
- Kubernetes (EKS) expertise
- Solid understanding of Infrastructure as a Service (IaaS)
- Knowledge of AWS IAM concepts and principles
- Practical understanding of infrastructure technologies - compute, network, storage
- Working knowledge of Docker containerization
- Proven experience with AWS cloud Platforms, PaaS, SaaS experience.
- Working knowledge and hands-on experience of VPC, AWS Transit VPC, Transit Gateway, Direct Connect methodologies.
- Knowledge of IP networking, VPN's, DNS, load balancing and firewalling.
- Demonstrate knowledge in AWS Cloud and Internet technologies, including TCP/IP, DNS, HTTP/HTTPS, Web architecture and design.
- Nice to have practical knowledge of coding practices (such as python, Java, Scala)
- AWS DevOps Certification Preferred
- Salary Range: $116500 - $158000 / year

Our Touchstone Behaviors—Communicate Authentically, Collaborate Inclusively, Drive Progress, Develop Others, and Take Ownership—help shape the culture of the Bank. They also provide a shared language for how we work together and achieve success, and they set clear expectations for leading with impact at every stage of your career with us.- Learn more.**Benefits**:

- Our organization offers benefits that are the best fit for you at every stage of your career:
- Fully paid Pension plan and 401k with Generous Match-
- Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA)-
- Subsidized Public Transportation Program-
- Tuition Assistance Program-
- Onsite Fitness & Wellness Center-
- And- more- The New York Fed expects its employees to perform their duties with honesty, integrity, and impartiality, and without improper preferential treatment of any person. _
- Learn more about our code of conduct and conflicts of interest rules.
- The_ Federal Reserve Bank of New York is committed to a diverse workforce and to _providing_ equal employment opportunity to all persons without regar



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