Citizens Branch Manager

4 weeks ago

Marlborough, United States Citizens Full time

**Description**

As a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. The Branch Manager is directly responsible for creating and maintaining a strong customer-centric culture and is the primary mentor and manager to branch colleagues. The role fulfills both a player and coach role in achieving team and individual sales goals by delivering product/service 'value' and differentiating solutions that address clearly understood customer needs.

The Branch Manager should have experience working in the digital space to show customers the easy accessibility of our mobile and online experience. In this capacity, the Branch Manager plays a critical role in building a diverse talent pipeline and developing colleagues to ensure their capabilities keep pace with future business needs. The Branch Manager will put performance development as priority, emphasizing the importance of continuous learning and implementing coaching plans to assist colleagues in achieving personal/branch goals.

The Branch Manager must be able to clearly communicate messages to colleagues and translate business priorities in a way that colleagues embrace and are able to execute. The Branch Manager is also responsible for the branch P&L and, therefore, must understand financials and key business drivers and use that understanding to guide sound decision-making. In addition, the Branch Manager leads, manages, and directs all colleague and sales activities to ensure P&L targets are met and exceeded. As an ambassador for our brand, the Branch Manager will be a visible representative in the field and community helping branch colleagues cultivate new customer relationships and deepen existing ones.

**Qualifications, Education, Certifications and/or Other Professional Credentials**
- Associate’s or Bachelor’s degree preferred
- High School Diploma or equivalent required
- Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world class customer service, and operational integrity in a high-volume branch environment.
- 4 years sales management experience in Retail or Branch Banking environment
- Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
- Drive an exceptional customer experience validated through customer satisfaction surveys
- Maintain strong partnerships with community & civic organizations
- Adaptability, flexibility and ability to work branch hours, including some weekends and evenings

**Preferred Skills/Experience**
- Experience managing a branch with an FTE count up to: Tier I - 8 or more preferred; Tier II up to 7 or more; Tier III up to 7 or less; Tier 4 up to 6 or less
- For an Evergreen position your assigned location will be determined within 90 days and could be in an In-Store or Traditional branch.

**Success Factors**

Knowledge, skills & abilities that typically lead to success in the job include:

- Holding others accountable
- Coaching
- Inspiring
- Team Leadership
- Customer service
- Risk acumen
- Business partnering
- Problem solving
- Retail banking
- Talent sourcing & assessment

**Hours and Work Schedule**
- Hour per Week:

- Work Schedule:
**Equal Employment Opportunity**

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

**Why Work for Us**

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

  • Citizens Branch Manager

    4 weeks ago

    Marlborough, United States Citizens Full time

    Description As a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.The Branch Manager is directly responsible for creating and maintaining a strong customer-centric culture and is the primary mentor and...

  • Citizens Branch Manager

    4 weeks ago

    Marlborough, United States Citizens Full time

    DescriptionAs a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. The Branch Manager is directly responsible for creating and maintaining a strong customer-centric culture and is the primary mentor and...

  • Citizens Branch Manager

    4 weeks ago

    Marlborough, United States Citizens Full time

    DescriptionAs a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.  The Branch Manager is directly responsible for creating and maintaining a strong customer-centric culture and is the primary mentor and...

  • Citizens Branch Manager

    4 weeks ago

    Marlborough, Massachusetts, Massachusetts, 01752, Middlesex County, MA, United States Citizens Full time

    As a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. The Branch Manager is directly responsible for creating and maintaining a strong customer-centric culture and is the primary mentor and manager to...

  • Citizens Teller

    1 month ago

    Marlborough, United States Citizens Financial Group, Inc. Full time

    Salary Range: $18.70 - $23.70 / hour As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do. Youll greet our customers in our lobbies. Youre comfortable enough with technology to demonstrate how to u Teller, Customer Experience, Processing, Business Partner, Banking

  • Citizens Teller

    3 weeks ago

    Marlborough, United States Citizens Financial Group, Inc. Full time

    Salary Range: $18.70 - $23.70 / hour As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do. Youll greet our customers in our lobbies. Youre comfortable enough with technology to demonstrate how to u Teller, Customer Experience, Processing, Business Partner, Banking

  • Assistant Branch Manager

    4 weeks ago

    Marlborough, United States St. Mary's Credit Union Full time

    Job DescriptionJob DescriptionAre you looking for a career that is exciting, challenging, rewarding and allows you to make a difference in your community?At St. Mary's, we are more than just a financial institution: we are also a trustworthy member of the community we serve. As a not-for-profit organization, our purpose is not to take money from our...

  • Assistant Branch Manager

    3 weeks ago

    Marlborough, United States St. Mary's Credit Union Full time

    Job DescriptionJob DescriptionAre you looking for a career that is exciting, challenging, rewarding and allows you to make a difference in your community?At St. Mary's, we are more than just a financial institution: we are also a trustworthy member of the community we serve. As a not-for-profit organization, our purpose is not to take money from our...

  • Landscape Tech

    4 weeks ago

    Marlborough, United States Citizens Full time

    **Description** The Landscape Technician has the responsibility to participate in an efficient and comprehensive landscape maintenance program. An added duty of this role will be to cover for the landscape technicians in the case of scheduled or unscheduled absences. The incumbent will provide coordination and direction to a team of landscape technicians...

  • Assistant Branch Manager, Marlboro Solomon Pond

    4 weeks ago

    Marlborough, United States Digital FCU Full time

    ** Assistant Branch Manager, Marlboro Solomon Pond** **Job Category****:** Branch Services **Requisition Number****:** ASSIS03729 Showing 1 location **Job Details** **Description** **Essential Functions:** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Support Success Sharing by achieving...

  • Branch Team Leader, Marlboro Solomon Pond, Full-Time

    4 weeks ago

    Marlborough, United States Digital FCU Full time

    ** Branch Team Leader, Marlboro Solomon Pond, Full-Time** **Job Category****:** Branch Services **Requisition Number****:** BRANC003864 Showing 1 location **Job Details** **Description** **Schedule: Schedule: Mon - Fri 8:30 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 3:30 (40 hours)** **Essential Functions:** Reasonable accommodations may be made...

  • Branch Team Leader, Marlboro Solomon Pond, Full-Time

    4 weeks ago

    Marlborough, United States Digital FCU Full time

    ** Branch Team Leader, Marlboro Solomon Pond, Full-Time** **Job Category****:** Branch Services **Requisition Number****:** BRANC003864 Showing 1 location **Job Details** **Description** **Schedule: Schedule: Mon - Fri 8:30 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 3:30 (40 hours)** **Essential Functions:** Reasonable accommodations may be made...

  • Whole Life Engineering Manager

    5 days ago

    Marlborough, United States Raytheon Full time

    **Date Posted**: 2024-06-14 **Country**: United States of America **Location**: MA802: Marlborough, MA Building 1 1001 Boston Post Road Building 1, Marlborough, MA, 01752 USA **Position Role Type**: Onsite **Collins Aerospace, an RTX company, is currently looking for an Whole Life Engineering (WLE) Manager to join the Protected Communications Systems (PCS)...

  • Teller

    1 week ago

    Marlborough, United States Avidia Bank Full time

    Description: **Overview**: Proactively explores customer needs and recommends solutions to expand and retain retail and business relationships. Performs a wide variety of transactions to service customers in conformance with established Bank policies and procedures.Contributes to the fulfillment of branch and company goals and objectives. **Primary...

  • Teller

    4 days ago

    Marlborough, United States Avidia Bank Full time

    Avidia BankEqual Employment Opportunity/M/F/disability/protected veteran statusDescription:Overview:Proactively explores customer needs and recommends solutions to expand and retain retail and business relationships. Performs a wide variety of transactions to service customers in conformance with established Bank policies and procedures.Contributes to the...

  • Teller

    2 weeks ago

    Marlborough, Massachusetts, United States Avidia Bank Full time

    Avidia BankEqual Employment Opportunity/M/F/disability/protected veteran statusDescription:Overview:Proactively explores customer needs and recommends solutions to expand and retain retail and business relationships. Performs a wide variety of transactions to service customers in conformance with established Bank policies and procedures.Contributes to the...

  • Teller

    3 weeks ago

    Marlborough, Massachusetts, United States Avidia Bank Full time

    Avidia BankEqual Employment Opportunity/M/F/disability/protected veteran statusDescription:Overview:Proactively explores customer needs and recommends solutions to expand and retain retail and business relationships. Performs a wide variety of transactions to service customers in conformance with established Bank policies and procedures.Contributes to the...

  • Teller

    3 weeks ago

    Marlborough, Massachusetts, United States Avidia Bank Full time

    Avidia BankEqual Employment Opportunity/M/F/disability/protected veteran statusDescription:Overview:Proactively explores customer needs and recommends solutions to expand and retain retail and business relationships. Performs a wide variety of transactions to service customers in conformance with established Bank policies and procedures.Contributes to the...

  • Teller

    1 month ago

    Marlborough, Massachusetts, United States Avidia Bank Full time

    Avidia BankEqual Employment Opportunity/M/F/disability/protected veteran statusDescription:Overview:Proactively explores customer needs and recommends solutions to expand and retain retail and business relationships. Performs a wide variety of transactions to service customers in conformance with established Bank policies and procedures.Contributes to the...

  • Teller

    3 weeks ago

    Marlborough, Massachusetts, United States Avidia Bank Full time

    Avidia BankEqual Employment Opportunity/M/F/disability/protected veteran statusDescription:Overview:Proactively explores customer needs and recommends solutions to expand and retain retail and business relationships. Performs a wide variety of transactions to service customers in conformance with established Bank policies and procedures.Contributes to the...