Manager, Hotel Integration

3 weeks ago

Parsippany, United States Wyndham Hotels & Resorts Full time

Wyndham Hotels & Resorts is now seeking a Manager, Hotel Integration - Openings to join our team at the Parsippany - 22 Sylvan Way location in Parsippany, New Jersey.

**Why Wyndham?**:
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you

**The Role**:
**What you'll do**:
**Openings execution**
- Lead all required tasks and efforts that are required to ensure the effective and efficient opening of a property.
- Use conflict resolution skills and resolve issues and coordinate with internal departments to assist in overcoming roadblocks.
- Show excellent customer service skills and maintaining quality service provided to the property.
- Limited Travel may be required 10-15%.

**Performance Ready**
- Assist our new owners and properties in maximizing their potential to become successful using tools and resources that are available with brand affiliation and being part of WHR.
- Working in conjunction with the Franchise Operations community to make sure we facilitate successful Onboarding to enhance revenue making potential through Global Sales resources, Rev Mgmt. services, eCommerce, Punchlist completion etc.

**Process Improvement & Project Management**:

- Assist in improving key Openings process areas by evaluating process steps, analyze data and assist in designing and implementing process changes.
- Improve departmental efficiencies using tools and reporting available to us.
- Work on special projects or initiatives assigned by the leadership of Hotel Integration.
- Use indirect leadership skills and demonstrate ownership and accountability of process changes.

**Relationship Development**
- Manage openings effectively to enhance the relationship with franchisee owners and property management and generate trust for the company.
- You’ll be successful if you have: State the specific level of skills and knowledge that is needed to perform the minimum duties of the position (i.e. demonstrated ability to work under pressure or possesses good written and oral communication skills).
- Project management - Strong problem solving and project execution skills. Demonstrated ability to multi-task, make decisions and drive operational change.
- Business Analysis - Review property signage data, identify opportunities and the root cause of issues to ensure process success.
- Indirect Leadership - Provide leadership within Hotel Integration and across multiple departments to assist with identifying opportunities and resolving challenges related to the openings process and positively influencing property performance.
- Communication - Excellent communication, interpersonal, and negotiation skills. Coordinate with Brand leadership and Operations to ensure consistent, clear communication to the franchisee. Manage operational reporting that drives company performance.

**You'll be successful if you have**:

- Project management - Strong problem solving and project execution skills. Demonstrated ability to multi-task, make decisions and drive operational change.
- Business Analysis - Review property signage data, identify opportunities and the root cause of issues to ensure process success.
- Indirect Leadership - Provide leadership within Hotel Integration and across multiple departments to assist with identifying opportunities and resolving challenges related to the openings process and positively influencing property performance.
- Communication - Excellent communication, interpersonal, and negotiation skills. Coordinate with Brand leadership and Operations to ensure consistent, clear communication to the franchisee. Manage operational reporting that drives company performance.

**Required Qualifications/Experience**:

- Minimum 3-5 years management experience in hotel industry in various departments (Sales, Front Office, F&B) at various levels (SM, DOS, FD, AGM, GM or Regional).

**COMPANY OVERVIEW**:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of a

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