Analyst, Systems

4 weeks ago

Parsippany, United States Wyndham Hotel Group Full time
Wyndham Hotels & Resorts is now seeking a Analyst, Systems to join our team.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you'll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can't wait to welcome you

The Role

The Hotel Technology Client Support System Analyst is responsible to provide Impact Analysis of Incidents reported to the Help Desk. Using compiled data, they will provide strategies to achieve a reduction in call volume through Change Request to Software, Hardware, and Network. They will work with and support our Vendors in identifying and correcting incidents daily. The Hotel Technology Client Support Analyst will also look to reduce call volume and reported incidents by supporting and monitoring all Wyndham Hotel Group-initiated changes. Responsible to create and manage all documentation required to assist Tier 1, Tier 2 and Tier 3 in providing solutions for reported Incidents by Wyndham Franchisees. Utilize Subject Matter Expertise to assist and train other Wyndham Hotel Group departments. Hotel Technology Client Support Analysts are responsible to ensure all escalated incidents to Hotel Technology Client Support Analysts are resolved. Hotel Technology Client Support Analysts are also responsible for special projects as needed related to the support we provide our customers or the support of our IT environment.

What you'll do

  • Product Analysis and Vendor Support.
  • Call Elimination Impact Analysis.
  • Technical Documentation.
  • Resolve/Manage Escalated Incidents.
  • Providing Subject Matter Expertise and Training to Internal/External Departments.
  • Other Duties as assigned.


You'll be successful if you have

  • Minimum 4 years' experience with microcomputer systems and architecture, PC based operating systems, local area, network operating systems and software applications.
  • Minimum 4 years' experience with office automation systems operations and/or support.
  • Previous experience in the hospitality industry and/or operations center is considered an asset.


Required Qualifications/Experience

  • 2 years of education beyond H.S. College level course in MIS, microcomputers, or related fields. Or equivalent in on-the-job training.
  • Post-secondary education in Computer Science or related fields or equivalent on-the-job experience.
  • Proficiency with the usage and configuration of Windows 10 and 11, Microsoft Office, communications software and other PC software applications.
  • A+ and Network + certifications are desirable.
  • Printer Hardware.
  • Proven strengths in verbal and written Communication, and Customer Service skills.
  • Proven strength in Networks and Firewall communications and troubleshooting.
  • Micros Opera PMS and POS.
  • Strong understanding of IT Security.
  • Flexibility with schedule - on-call resource.


COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands-think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8-Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Employment Status: Full-time

For residents of California, Colorado, Hawaii, New York, and Washington, click here .

  • Analyst, Systems

    4 weeks ago

    Parsippany, United States Wyndham Hotels & Resorts Full time

    Wyndham Hotels & Resorts is now seeking a Analyst, Systems to join our team. Why Wyndham? By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most...

  • Analyst, Systems

    3 weeks ago

    Parsippany, United States Wyndham Hotels & Resorts Full time

    Wyndham Hotels & Resorts is now seeking a Analyst, Systems to join our team. Why Wyndham? By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most...

  • Analyst, Systems

    4 weeks ago

    Parsippany, New Jersey, United States Wyndham Hotel Group Full time

    Wyndham Hotels & Resorts is now seeking a Analyst, Systems to join our team.Why Wyndham?By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most...

  • Analyst, Systems

    1 day ago

    Parsippany, United States Wyndham Hotels & Resorts Full time

    Wyndham Hotels & Resorts is now seeking a Analyst, Systems to join our team. Why Wyndham? By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most...

  • Analyst, Systems

    3 weeks ago

    Parsippany, New Jersey, United States Wyndham Hotel Group Full time

    Wyndham Hotels & Resorts is now seeking a Analyst, Systems to join our team.Why Wyndham?By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most...

  • Analyst, Systems

    4 weeks ago

    Parsippany, United States Wyndham Hotels & Resorts Full time

    Wyndham Hotels & Resorts is now seeking a Analyst, Systems to join our team. **Why Wyndham?**: By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most...

  • Analyst, Systems

    4 hours ago

    Parsippany, United States Wyndham Hotels & Resorts Full time

    Wyndham Hotels & Resorts is now seeking a Analyst, Systems to join our team. **Why Wyndham?**: By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most...

  • Analyst, Systems

    2 days ago

    Parsippany, United States Wyndham Hotels & Resorts Full time

    Wyndham Hotels & Resorts is now seeking a Analyst, Systems to join our team at the Parsippany - 22 Sylvan Way location in Parsippany, New Jersey. Why Wyndham? By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where...

  • Analyst, Systems

    2 days ago

    Parsippany, New Jersey, United States Wyndham Hotels & Resorts Full time

    Wyndham Hotels & Resorts is now seeking a Analyst, Systems to join our team at the Parsippany - 22 Sylvan Way location in Parsippany, New Jersey.Why Wyndham?By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we...

  • Financial System Data Analyst

    2 weeks ago

    Parsippany, United States Artmac Soft LLC Full time

    Job DescriptionJob DescriptionWho we areArtmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.Job Description: Job Title : Financial System Data AnalystJob Type : C2C/1099Experience : 8-10 Years Location : Remote (Parsippany-New Jersy Rhode Island)We are looking...

  • Financial System Data Analyst

    2 weeks ago

    Parsippany, United States Artmac Soft LLC Full time

    Job DescriptionJob DescriptionWho we areArtmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.Job Description: Job Title : Financial System Data AnalystJob Type : C2C/1099Experience : 8-10 Years Location : Remote (Parsippany-New Jersy Rhode Island)We are looking...

  • Sr Software Engineer

    1 month ago

    Parsippany, United States Agadia Systems Inc Full time

    Job DescriptionJob DescriptionAbout AgadiaWe specialize in healthcare management technology and offer our clients a suite of utilization management software solutions. Our mission is dedicated to improving the quality of care and expediting the delivery of healthcare services by advancing and automating utilization management processes. We are based in...

  • Sr Software Engineer

    3 weeks ago

    Parsippany, United States Agadia Systems Inc Full time

    Job DescriptionJob DescriptionAbout AgadiaWe specialize in healthcare management technology and offer our clients a suite of utilization management software solutions. Our mission is dedicated to improving the quality of care and expediting the delivery of healthcare services by advancing and automating utilization management processes. We are based in...

  • Business Analyst

    2 weeks ago

    Parsippany, United States Nava Full time

    **Business Analyst** **Parsippany NJ(Hybrid)** **6-12-month contract** iCIMS Business Analyst Hybrid Preferred (Parsippany NJ) - will consider remote with some travel. **Job Description**: The iCIMS Business Analyst will provide functional system support to the Talent Acquisitions Systems team. They will act as a liaison between the business and IT,...

  • Cybersecurity Analyst

    3 weeks ago

    Parsippany, United States PBF Energy Full time

    Cybersecurity Analyst PBF Energy Inc. (NYSE:PBF) is one of the largest independent refiners in North America, operating through its subsidiaries, oil refineries and related facilities. We are seeking a talented Cybersecurity Analyst to join our team as a pivotal member that would play a key role here at PBF Energy. This role would be located onsite at our...

  • QA Test Analyst

    3 weeks ago

    Parsippany, United States Berkshire Hathaway GUARD Insurance Companies Full time

    Overview QA Test Analyst Berkshire Hathaway GUARD Insurance Companies is seeking a QA Test Analyst to join our team! We are looking to fill this position in Wilkes-Barre, PA, Philadelphia, PA or Parsippany, NJ. Berkshire Hathaway GUARD offers a collaborative company culture with outstanding benefits and competitive compensation. Our organization is hiring...

  • Tableau Analyst

    3 weeks ago

    Parsippany, United States Collabera Full time

    Description Home Search Jobs Job Description Tableau Analyst Contract: Parsippany, New Jersey, US Salary: $40.00 Per Hour Job Code: 350175 End Date: 2024-06-30 Days Left: 27 days, 3 hours left Apply About the Role: The Tableau Senior Analyst is responsible for developing and enhancing Tableau dashboards for various teams. The individual will...

  • Business Analyst

    3 weeks ago

    Parsippany, United States Derex Tech Full time

    Job DescriptionJob DescriptionPosition: Business AnalystLocation: Parsippany, NJ (Remote – need to travel to client place once in a month)Duration: Full Time Job Description:Overview: As a Healthcare Business Analyst specializing in claims processing and pre-authorization, you will play a critical role in optimizing the development of our products. Your...

  • Sales Operations Analyst

    7 days ago

    Parsippany, United States Giftogram Full time

    **Giftogram is hiring a Sales Operations Analyst** **About Us** Giftogram is a rewards and incentive company based in the New York metropolitan area that empowers businesses to reward their employees. Our product-led growth (PLG) model has allowed us to rapidly expand our customer base across the United States. As we accelerate our growth trajectory, we...

  • Marketing Insights Analyst

    1 week ago

    Parsippany, New Jersey, United States System One Full time

    System One Marketing Insights Analyst in Parsippany , New Jersey Marketing Insights AnalystParsippany, NJHybrid/Remote Considered - Must be in the New York City/NJ area - commutable to Parsippany, NJContract - 1 Year with possible extension$45-$50/HourDescription:Support the delivery of end to end research from requirements to study launch and results...