Patient Communications Representative
2 weeks ago
**Schedule**:
To be determined
**Salary**:
$15.25 - 18.66 Hourly - Depending on Qualifications
**JOB PURPOSE**:
The Patient Communications Representative participates in a culture that nurtures, recognizes, reinforces, and celebrates superior customer service. The incumbent responds to and resolves on the first call patient inquiries and issues by identifying the topic and type of assistance the caller needs, such as: appointment, eligibility, medical records, clinic consult, or referral. This includes accommodating the patient care needs by scheduling appointments with an El Rio provider, directing the patient to the appropriate level of care, processing messages for El Rio providers in NextGen EMR, researching referrals, taking patient complaints, and answering general questions about El Rio services and programs. In this role the Patient Communications Representative completes these job functions in support of clinical operations at a location assigned by management.
An employee in this position routinely works with general supervision and review, and any work problems involving departures from standard policies, interpretations, or procedures are reviewed with the supervisor for resolution.
**ESSENTIAL JOB FUNCTIONS**:
QUALITY
- Performs patient requests by following scheduling guidelines, and scripts for the appropriate disposition of calls (e.g., scheduling appointments for Dental, Pediatrics, Internal Medicine, Family Medicine, OB/GYN and Specialty).
- Some work is completed without established procedures.
- Basic tasks are completed without review by others.
- Supervision/guidance is required for higher level tasks.
- Research issues across multiple databases and work with clinic and other departments to resolve customer issues and/or partner with others to resolve escalated issues.
- Processes messages for providers and nurses, initiates patient’s requests for a referral and answering or referring queries. Messages are clear, brief, and concise with no misspelled words. Uses approved medical abbreviations.
- Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.
- Displays a positive attitude toward all department providers, supervisors and all staff members.
- Always strives to anticipate by listening carefully, understanding, and fulfillment of patient’s needs.
SERVICE
- Maintains positive levels of communication, both verbally and written, with management and co-workers demonstrating AIDET Service Excellence Training.
- Responds to patients queries in a courteous customer friendly manner. Never interrupts caller. Shows empathy and concern when interacting with patients.
- Actively participates in staff meetings and works toward accomplishing department goals and objectives.
- Maintains exceptional level of customer service; addresses and resolves complaints; serve as an example by providing excellent service to internal and external customers, employees and patients. Demonstrate and model El Rio Behavioral Standards in all interactions with patients, co-workers, and visitors.
PEOPLE
- Fosters the spirit of camaraderie among their co-workers. Be courteous and respectful to co-workers.
- Demonstrates teamwork beyond the department and should be extended to the entire organization.
- Offers assistance to co-workers regarding appointment scheduling and documenting messages for the providers.
- Promotes a professional working environment based on understanding and respect for diversity and multi-culturalism in all of its forms; demonstrate sensitivity, acknowledge varied beliefs, attitudes, behaviors and customs and encourage communication and appreciation of all forms of diversity.
COMMUNITY
- Participates as an El Rio ombudsman by handling patient complaints/concerns and if possible, will resolve complaint/concern immediately. If unable to resolve complaint/concern, will forward to appropriate department or personnel for resolution using El Rio policy and procedures for patient concern management.
- Strengthens the El Rio Community, by participating in El Rio Community Health Center sponsored functions, employee picnic, etc.
FINANCE
- Optimizes organizational productivity with timely appointments, messages to their providers and any necessary follow-ups for the patients.
- Reduces expenses by promoting the proper use and care of clinic equipment.
- Properly maintains the use of computers, telephony equipment and copiers for the exclusive use of health center business.
- Keeps work areas clean and organized at all times.
GROWTH
- Contributes to the expected level of productivity and quality as measured by workforce management.
- Uses good time management skills and ability to work well with all team members.
- Personally, contributes to increased productivity by assuring that all calls are taken as expediently and courteously as possible to meet the organization’s goals.
- Contribute
-
Patient Advocate Representative. St. Mary's
4 weeks ago
Tucson, United States Conifer Revenue Cycle Solutions Full timeAs a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations...
-
Patient Advocate Representative. St. Mary's Days
1 month ago
Tucson, United States Conifer Revenue Cycle Solutions Full time**JOB SUMMARY** **ESSENTIAL DUTIES AND RESPONSIBILITIES** - Include the following. Others may be assigned._ - Conducts interviews with patients and/or family members. - Records and maintains complete documentation of activities performed on account while in-house and during the Patient accounting cycle. - Performs financial clearance function including...
-
Sales Manager, Mid-market
4 days ago
Tucson, United States Cox Communications Full timeThe Cox Business Sales Manager leads assigned outside sales team to achieve Cox Business sales goals. Hires, trains, and coaches performance of outside sales and/or retention representatives in assigned market to ensure that corporate sales and retention strategies are followed and goals are achieved. The position works in an office setting with customer...
-
Tucson, United States Tmcaz Full time**Job Description** **Patient Access Service Representative Per Diem - Enterprise Scheduling**Job Category **Clerical** Schedule **Per Diem** Shift **1 - Day Shift** **SUMMARY** : Serves as first point of contact for customers of TMC HealthCare; initiates the entry point for requested healthcare services and revenue management. Responsible for computerized...
-
Client Services Representative
2 weeks ago
Tucson, United States Tucson Medical Center Full timeClient Services Representative - Lab Job CategoryAllied Health SchedulePart time Shift2 - Mid Shift SUMMARY: The Laboratory Client Services Representative is responsible for working cooperatively with Clinical staff and patients promoting professional and respectful interactions. Serves as an informational representative of clinical departments...
-
Tucson, United States Banner Health Full time**Primary City/State**: Tucson, Arizona **Department Name**: PPA-Wilmot-Clinic **Work Shift**: Day **Job Category**: Revenue Cycle As the front face of the clinic office, you will greet and provide customer service to patients and families. Perform registration and assist in the check in process assisting with forms, intakes, scheduling, and insurance...
-
Tucson, United States Banner Health Full time**Primary City/State**: Tucson, Arizona **Department Name**: PBC Admin-Clinic **Work Shift**: Day **Job Category**: Revenue Cycle As the front face of the clinic office, you will greet and provide customer service to patients and families. Perform registration and assist in the check in process assisting with forms, intakes, scheduling, and insurance...
-
Representative - Front Desk
2 weeks ago
Tucson, United States Optima Medical Full timeJob DescriptionJob DescriptionAbout OptimaOptima Medical is an Arizona-based medical group consisting of 18 locations and over 90 medical providers, who care for more than 120,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities “Live Better, Live Longer” through personalized healthcare, with a...
-
Patient Account Specialist TMCOne
1 month ago
Tucson, United States Tucson Medical Center Full timeSUMMARY : Performs self-pay collections or third party billing/collections which includes a complex review of billing and collection activities. Resolves problems and demonstrates complete understanding of payer and/or patient requirements to ensure timely and accurate payment. Makes independent decisions based on the needs of the patients and/or payer...
-
Patient Service Representative
7 days ago
Tucson, United States Tucson Physician Group Holdings Full timeMedical office position responsible for front office processes in the physician practice 2403005342
-
Accounts Receivable Representative
4 hours ago
Tucson, United States Rezolut Full timeJob DescriptionJob DescriptionRezolut Imaging is seeking an A/R/ Customer Service Representative to join our team!Who is Rezolut?Rezolut is a national emerging platform of diagnostic medical imaging services. With a focus on four key platforms, our vision is to provide top-notch patient care partnered with innovative technology — to achieve better health...
-
Associate Financial Representative
1 week ago
Tucson, United States Modern Woodmen Full timeOverview The Modern Woodmen - Tucson Office is seeking a motivated and driven individual to join our team as an Associate Financial Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative. The ideal candidate will maintain existing relationships...
-
Customer Service Representative
58 minutes ago
Tucson, United States P.E.A.C.H. Teams Full timeP.E.A.C.H. Teams – Customer Service RepresentativeP.E.A.C.H. Teams is a leading company in the customer service industry, committed to providing exceptional service and support to our clients. We are currently looking for a Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for handling customer...
-
Associate Financial Representative
1 week ago
Tucson, United States Modern Woodmen of America Full timeOverview The Modern Woodmen – Tucson Office is seeking a motivated and driven individual to join our team as an Associate Financial Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative. The ideal candidate will maintain existing relationships...
-
Associate Financial Representative
1 week ago
Tucson, United States Modern Woodmen of America Full timeOverview The Modern Woodmen – Tucson Office is seeking a motivated and driven individual to join our team as an Associate Financial Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative. The ideal candidate will maintain existing relationships...
-
Associate Financial Representative
3 days ago
Tucson, United States Modern Woodmen of America Full timeOverview The Modern Woodmen – Tucson Office is seeking a motivated and driven individual to join our team as an Associate Financial Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative. The ideal candidate will maintain existing relationships...
-
Licensed Account Representative
8 hours ago
Tucson, United States Staff My Agency Full timeTom DeBerry - State Farm Agency, located in Tucson, AZ has an immediate opening for a Licensed Account Representative. We are a highly reputable insurance agency that takes pride in serving the Tucson, Arizona community with top-tier service and dedication.We are looking for individuals who are passionate about customer satisfaction, detail-oriented, and...
-
Faith and Community Engagement Specialist
1 month ago
Tucson, United States Lutheran Social Services of the Southwest Full timeJob DescriptionJob DescriptionLutheran Social Services of the Southwest is a non-profit organization with Corporate Offices in Phoenix and Tucson and additional offices throughout Arizona.Lutheran Social Services of the Southwest administers programs and services to help build collaborative Community Partnerships and strengthen individuals, families, and...
-
Faith and Community Engagement Specialist
1 week ago
Tucson, United States Lutheran Social Services of the Southwest Full timeLutheran Social Services of the Southwest is a non-profit organization with Corporate Offices in Phoenix and Tucson and additional offices throughout Arizona.Lutheran Social Services of the Southwest administers programs and services to help build collaborative Community Partnerships and strengthen individuals, families, and communities.Working for our...
-
Customer Service Representative
5 hours ago
Tucson, United States Tom DeBerry Agency- State Farm Full timeJob DescriptionJob DescriptionJoin Tom DeBerry Agency-State Farm, a highly reputable insurance agency that takes pride in serving the Tucson, Arizona community with top-tier service and dedication. As a valued Customer Service Representative, you will be the face of our agency, providing exceptional support and assistance to our clients. We are looking for...