Client Support Analyst Iii

6 days ago


Troy, United States Rensselaer Polytechnic Institute Full time

**Why Rensselaer?** Join Rensselaer Polytechnic Institute's dynamic global community of changemaker including some of the world’s leading researchers, students, alumni, and faculty who ask the important questions and devise the scientific and technological innovations that make the world a better place for all of humanity.

Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and IBM's Quantum System - the first university-based quantum computer in the world.

**Job Summary**

The **Client Support Analyst III** provides support and maintenance of complex client technology, software, and services for the Rensselaer community. The Client Support Analyst III works closely with other IT staff to provide training and helps to develop and mentor other analysts

**Minimum Qualifications**
- Bachelor’s degree in Computer Science, IT or another information systems related field
- 4 or more relevant professional work experience or equivalent years in Computer Science, IT or another information systems related field,
- A relevant combination of education, training and experience may be substituted for the above qualifications.

**Minimum Knowledge, Skills, and Abilities**
- High level of understanding of unique business processes and functions
- Significant understanding of common business processes and functions and client needs within Organizations
- In-depth technical knowledge of common software packages in use within a university setting.
- Ability to analyze, diagnose and troubleshoot issues at a high level
- Ability to develop and deliver training to individuals at all levels
- Ability to develop technical documentation and convey knowledge and technical information to clients

**Shift**

Business Hours: Monday - Friday

Travel

No travel

Driving

No Driving

Starting Salary/Rate

**Expected hiring range**: $60,000 - $64,500

Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.

Job Posted Date

Applications will be accepted until the position is filled.

Total Compensation and Benefits Information

Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Rensselaer is recognized locally and nationally for the depth and breadth of its compensation and benefits program. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu).
- Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer._

Pay: $60,000.00 - $64,500.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

- Troy, NY 12180: Relocate before starting work (required)

Work Location: In person



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