Dmv Customer Service Center Work Leader

3 weeks ago

Gloucester, United States Department of Motor Vehicles Full time

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**Title**: DMV Customer Service Center Work Leader - Gloucester CSC - 01549

**State Role Title**: Admin and Office Spec III

**Hiring Range**: Commensurate With Experience

**Pay Band**: 3

**Agency**: Department of Motor Vehicles

**Location**:GLOUCESTER CSC

**Recruitment Type**: Agency Employee Only - A

**Job Duties**

DMV is seeking an experienced customer service applicant to work as a Work Leader in the Gloucester Customer Service Center. The Work Leader is responsible for delivering direct customer services to motor vehicle drivers, dealers, and motor carriers for deliverables such as vehicle registrations, tags, licenses, titles, tax collections and other related DMV services.

All programs and services are administered in a customer service-focused manner and in accordance with statutory and administrative procedural requirements to include the Motor Vehicle Code of Virginia, DMV policies, procedures, rules and regulations, the Privacy Protection Act and the Freedom of Information Act.

Customer Service Centers are normally open and staffed from Monday through Saturday.

DMV offers a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, deferred compensation, and paid annual and sick leave benefits.

DMV, headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity and Teamwork (TRAIT). We don’t just talk about our core values, we live them

**Minimum Qualifications**
- Knowledge of and experience with customer service environments, transactions and quality control.
- Working knowledge of DMV office operations and procedures, of computer concepts and basic accounting practices and mathematical concepts.
- Some knowledge of management principles and practices and of training and education principles and practices.
- Working skill in basic keyboarding.
- Ability to analyze records, files and other documents to reach logical and legal conclusions; to accurately perform arithmetical computations and to balance and reconcile a cash drawer. -Demonstrated ability to perform CSC open close functions & key holder function in CSC to include, but not limited to, assigning decals, counting petty cash & cash pick-ups, preparing deposits, setting security system, etc.
- Ability to perform work tasks at various work stations within the CSC as assigned, including but not limited to front counter, information, camera, road tests, document verification and examination area; to successfully complete all required employee training in addition to training in road testing procedures and techniques.
- Experience coaching, mentoring and directing staff; serving as a technical expert on complex work processes/procedures, explaining business processes to staff; serving as the CSC Manager during their absence as needed.
- Ability to work cooperatively with others in a team environment and to work effectively under pressure during peak workload periods; to communicate in a courteous, professional and tactful manner, both orally and in writing, with personnel from all organizational levels and a diverse customer population.
- Working skill in the operation of a motor vehicle and must be able to conduct driving tests in customer’s vehicle.
- Possession of a valid driver’s license and a driving record with a point balance of less than 6 demerit points and no major convictions.
- Ability to lift 10-25 lbs. -Must be willing to work Monday-Saturday with varying hours to meet agency business needs.
- Ability to float routinely within district and/or other districts as needed.
- Prefer applicant with progressive DMV work history.
- Applicants must consent to a criminal fingerprint background check.

**Additional Considerations**
- Experience in a fast paced financial environment a plus.
- Previous management or supervisory experience a plus.
- Experience at the CS Generalist Sr. or higher level preferred
- If selected applicant must successfully complete the Competency Assessment Program in the Customer Service Generalist role to be competent in the Customer Service Generalist Sr. role. -Upon employee meeting all pre-assessment and training requirements and competencies salary compensation will be increased.
- ** Special Instructions**

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

**Contact Information**

Name: DMV Employment

Phone: 804-486-2664

Note**: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- Fe

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