Payroll Service Representative
3 weeks ago
**About SmartPay Payroll**:
SmartPay Payroll is an online payroll service provider for small business.
**Position**:Payroll Services Representative
As a Client Services Representative, you represent SmartPay as the main point of contact for our clients. You communicate with clients daily to provide setup, training, support, issue resolution, and troubleshooting related to small business payroll processing.
What you'll do:
- Provide exceptional quality service and effective communication with our clients.
- Collaborate with your team to ensure thorough, accurate, and timely resolutions are provided to our clients.
- Assist with internal projects and align with other departments to achieve company-wide goals.
- Proactively identify issues and utilize available resources to identify appropriate solutions for clients.
What you bring:
- Excellent written and verbal communication skills, along with strong organizational and presentation abilities
- Resiliency and the ability to handle multiple tasks, and thrive in a fast-paced environment.
- The drive to learn and be resourceful in order to figure out solutions.
- The ability to appropriately and effectively use resources to find and validate answers, and resolve and document issues.
Pay: $23.00 - $26.00 per hour
Expected hours: 36 per week
**Benefits**:
- Paid time off
Schedule:
- Monday to Friday
Work setting:
- Office
**Experience**:
- Payroll: 1 year (required)
- Office: 2 years (required)
- Customer service: 2 years (required)
Ability to Relocate:
- Lakewood, NJ 08701: Relocate before starting work (required)
Work Location: In person
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