Office Supervisor

3 weeks ago

San Diego, United States Pine Environmental Services Full time

The Office Supervisor’s primary responsibility is to lead day-to-day activities in the assigned facility or facilities in order to deliver outstanding customer service, exceptional equipment quality and efficient operations. Demonstrate strong leadership skills while managing all customer-related processes, people and procedures, including front office “flow,”, and CSR team.

**Primary Responsibilities Leadership**
- Train and develop staff to ensure all functions are performed competently and efficiently
- Manage and coach team members for success and empower to make good business and customer-focused decisions
- Engage in staff activities and hold staff accountable for delivering results
- Create a professional workplace and model acceptable behavior
- Demonstrates Pine Core Values in all actions and decisions (Loyalty, Respect, Accountability, Expectations and Performance)
- Ensure all health and safety procedures are followed and create a safety culture within the site based on education, organization/housekeeping, PPE requirements

**Customer Service Excellence**
- Maintain an efficient, clean and organized front-office workspace
- Ensure all customer calls meets Pine quality standards
- Confirm that customer transactions are accurate and complete
- Follow customer service workflow procedures for inbound and outbound calls
- Place outbound Sales calls to new and existing customers to uncover new opportunities
- Maximize opportunities to cross-sell rentals and consumables
- Create quotes and follow up with customers to gain the order
- Confirm compliance with all company state, province and federal policies and procedures
- Support other locations with equipment or other services
- Provide after-hours support for the location, if needed

**Customer Focus**
- Ensure excellent customer experience through each key touch point.
- Delivery exemplary service and quality products
- Monitor and lead proactive customer satisfaction efforts.
- Partner with other departments as internal customers to achieve goals.
- Resolve any discrepancies that impact customer satisfaction.
- Support and help drive CRM execution

**Administration**
- Submit Purchase Orders
- Follow the Invoicing workflow from submission through approval.
- Assist with equipment quality checks.

The Office Supervisor may supervise the following positions either directly or indirectly: Customer Service Representative, Inside Sales Representative and other positions as determined.

May be asked to perform other duties, as assigned or required.

**Knowledge Skills and Core Competencies**
- Analytical thinker with solution orientation
- Proactive approach with high sense of urgency to succeed.
- Excellent written and verbal communication skills
- Effective leadership, motivational, and organizational skills
- Ability to multi-task, plan and organize time.
- Computer skills (Outlook, MS Excel, Word, PowerPoint)

**Education/Experience**

Bachelor's Degree or equivalent work experience; 3 years management responsibility Knowledge and experience in the equipment rental industry highly preferred

2 years environmental and/or NDE industry experience preferred. Clean driving record

**Environment**

Fast paced office and warehouse environment.

**Essential Functions**

This position is approximately 60% sedentary and 40% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). This is a safety sensitive position.

Pay: From $60,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

**Experience**:

- Microsoft Office: 2 years (preferred)
- Administrative experience: 4 years (preferred)
- Supervising: 4 years (preferred)

Ability to Relocate:

- San Diego, CA 92126: Relocate before starting work (required)

Work Location: In person

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