Supervisor - F&b/retail

4 weeks ago


New York, United States Madame Tussauds Full time

What you'll bring to the team:
**Job Summary**:
This Supervisory position within Madam Tussauds NY is a combination of Food and Beverage (60%) and Retail (40%) and is responsible for front-line leadership of the daily operation within the team ensuring all safe operating procedures and practices are always followed, world class customer service is always delivered, managing the daily operation of the department, and leading by example. In this position you will ensure all team members are fully trained, develop schedules,

This position will entail shifts as Duty Manager of the attraction overseeing the daily operation of all departments.

Qualifications & Experience:
**Food and Beverage Manager Responsibilities**:

- Manage operation of counter service café or bar which includes food preparation of hot options such as burgers and pizza, Starbucks® coffee service, plus other snacks, ice cream and cold beverages.
- Complete all stock control and inventory processes.
- Plan, organize and maintain standards within your F&B unit or area.
- Complete weekly standards audits.
- Ensure all cleaning and hygiene, food handling and safety standards are met or exceeded and maintain accurate record keeping including temperature check logs.
- Ensure spend per head targets are met or exceeded.
- Ensure all local food licenses are always maintained.
- Initiate and organize all host training and evaluation and maintain adequate records.
- Ensure that team members are empowered to deliver outstanding customer service including guest recovery as needed.
- Develop and manage Host schedules.
- Forecast the staffing needs of the business during trading periods.
- Develop team members through team building, praise, coaching, training, and discipline, according to company and department standards.
- Perform other duties as assigned.

**Retail Manager Responsibilities**:

- Support the Retail Manager with Merchandising and Inventory Control programs for the attraction.
- Ensure that the highest possible standards of service, cleanliness, technical operation, and safety are adhered to by the Retail Team.
- Supports Retail Manager with the ordering and merchandising of retail areas, which may involve evening and night shifts.
- Supports recruiting, hiring, onboarding, and ongoing training for Retail Team.
- Monitors the visual appeal and effectiveness of all assigned areas, regularly making improvement recommendations to GM.
- Completes required tasks in Futura Inventory Management system on time to support inventory accuracy and AP compliance.
- Follows all Standard Operating Procedures for stock take, and inventory replenishment.
- Perform other duties as assigned.

**Education and Experience**:

- High school or GED required. College degree preferred.
- At least one (1) year of supervisory experience in a retail environment and two (2) years of experience within Food & Beverage.
- Guest first mindset with strong people management, verbal, and communication skills.
- Ability to work on multiple projects simultaneously within a fast-paced environment and multi-task as necessary.
- Knowledge of point-of-sale automated systems and inventory/sales auditing is required.

**Licenses and Certifications**

Have a valid food safety certificate(s) or obtain certification within 30 days of employment.

**Benefits**:
**Benefits**:

- Excellent health care options (medical, dental, and vision that encourage preventative care).
- Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities

Pay Range: From USD $25.50/Hr.



  • New York, United States Madame Tussaud's Full time

    What you'll bring to the team: Job Summary: This Supervisory position within Madam Tussauds NY is a combination of Food and Beverage (60%) and Retail (40%) and is responsible for front-line leadership of the daily operation within the team ensuring all safe operating procedures and practices are always followed, world class customer service is always...


  • New York County, New York, United States Madame Tussauds Full time

    What you'll bring to the team:Job Summary:This Supervisory position within Madam Tussauds NY is a combination of Food and Beverage (60%) and Retail (40%) and is responsible for front-line leadership of the daily operation within the team ensuring all safe operating procedures and practices are always followed, world class customer service is always...

  • F&B Supervisor

    1 month ago


    New Orleans, United States Hotel Indigo New Orleans Full time

    Job Description F&B Supervisor Location: Hotel Indigo, 705 Common St, New Orleans, LA, 70130Skills Experience in food and beverage operations Strong leadership and management skills Excellent communication and interpersonal skills Ability to work in a fast-paced environment Attention to detail and ability to multitask Responsibilities Oversee food and...

  • F&B Supervisor

    3 weeks ago


    New Orleans, United States Hotel Indigo New Orleans Full time

    Job Description F&B Supervisor Location: Hotel Indigo, 705 Common St, New Orleans, LA, 70130Skills Experience in food and beverage operations Strong leadership and management skills Excellent communication and interpersonal skills Ability to work in a fast-paced environment Attention to detail and ability to multitask Responsibilities Oversee food and...

  • F&B Supervisor

    1 month ago


    New Orleans, Louisiana, United States Hotel Indigo New Orleans Full time

    Job Description F&B SupervisorLocation:Hotel Indigo, 705 Common St, New Orleans, LA, 70130SkillsExperience in food and beverage operationsStrong leadership and management skillsExcellent communication and interpersonal skillsAbility to work in a fast-paced environmentAttention to detail and ability to multitaskResponsibilitiesOversee food and beverage...

  • F&B Supervisor

    3 weeks ago


    New Orleans, Louisiana, United States Hotel Indigo New Orleans Full time

    Job Description F&B SupervisorLocation:Hotel Indigo, 705 Common St, New Orleans, LA, 70130SkillsExperience in food and beverage operationsStrong leadership and management skillsExcellent communication and interpersonal skillsAbility to work in a fast-paced environmentAttention to detail and ability to multitaskResponsibilitiesOversee food and beverage...

  • F&b Manager

    2 weeks ago


    New York, United States New York City Growth - Highgate Hotels Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • F&B Manager

    1 week ago


    New York, New York, United States Courtyard Atlantic City Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • F&B Supervisor

    1 month ago


    New York, United States LiLLiStar Full time

    Job DescriptionJob DescriptionThe  Supervisor contributes to the venue's success by directing and controlling bars on the property to ensure quality control, a positive guest experience, and profitability. The  Supervisor’s responsibility is to direct the operation of the bar experience, attain sales and profit objectives, and maintain the highest...

  • F&B Supervisor

    3 weeks ago


    New York, United States LiLLiStar Full time

    Job DescriptionJob DescriptionThe  Supervisor contributes to the venue's success by directing and controlling bars on the property to ensure quality control, a positive guest experience, and profitability. The  Supervisor’s responsibility is to direct the operation of the bar experience, attain sales and profit objectives, and maintain the highest...

  • F&b Manager

    3 weeks ago


    New York, United States The Michelangelo Hotel Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...


  • New York, United States ISS Full time

    **Multi-Site General Manager F&B** **Key Purpose** The **Multi-Site General Manager F&B **provides leadership to multiple ISS Guckenheimer account operations in the New York City Area market. The Multi - Site Area GM collaborates and aligns (multiple) account locations for maximum success while upholding the firm’s long-held, core values. The successful...

  • F&B Manager

    1 week ago


    New Orleans, United States Hotel Indigo New Orleans Full time

    Job Description The Food & Beverage Manager will oversee the front-of-the-house restaurant service staff as well as all training. Must have previous food service and bar experience and possess outstanding leadership and guest service skills. The Manager is responsible for maintaining high standards of guest services, safety, and cleanliness, and can work...

  • Retail Supervisor

    1 month ago


    New York, New York, United States adidas Full time

    At adidas we have been challenging the status quo for over 70 years and we're not done yet. We are calling all Supervisors who don't accept what "was" or what "is," but those who want to create what will be, and who share our desire to make a difference. We believe sport has the power to change lives. To bring this mission to life we foster a culture...

  • Retail Supervisor

    3 weeks ago


    New York, New York, United States adidas Full time

    At adidas we have been challenging the status quo for over 70 years and we're not done yet. We are calling all Supervisors who don't accept what "was" or what "is," but those who want to create what will be, and who share our desire to make a difference. We believe sport has the power to change lives. To bring this mission to life we foster a culture...


  • New York, New York, United States Staples Full time

    As a Retail Sales Supervisor, you will be a champion for customer engagement and oversee the front of store operations. You will peer coach the store team on the behaviors to win and deliver great customer service. You and the store team will focus on increasing sales, conversions, and service throughout the store, while actively engaging customers to...


  • New York, United States Ghirardelli Chocolate Company Full time

    Job DescriptionJob DescriptionOur Company/Job SummaryGhirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with...


  • New York, United States Ghirardelli Chocolate Company Full time

    Job DescriptionJob DescriptionOur Company/Job SummaryGhirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with...

  • F&B Manager

    1 week ago


    New Orleans, Louisiana, United States Hotel Indigo New Orleans Full time

    Job DescriptionThe Food & Beverage Manager will oversee the front-of-the-house restaurant service staff as well as all training. Must have previous food service and bar experience and possess outstanding leadership and guest service skills. The Manager is responsible for maintaining high standards of guest services, safety, and cleanliness, and can work...

  • Retail Supervisor

    1 week ago


    New York, New York, United States Adidas Full time

    At adidas we have been challenging the status quo for over 70 years and we're not done yet. We are calling all supervisors who don't accept what "was" or what "is," but those who want to create what will be, and who share our desire to make a difference. We believe sport has the power to change lives. To bring this mission to life we foster a culture...