Registration Specialist

3 weeks ago


Houston, United States Varsity Spirit Full time

**VARSITY SPIRIT, **A VARSITY BRANDS COMPANY** - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE AND BAND**

For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team and performing arts. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, and competitions, Varsity Spirit impacts more than a million athletes each year.

**OUR COMMITMENT TO SAFETY**

**Summary/Objective**

The **Registration Specialist** is an important member of our Varsity All Star Registration team, responsible for ensuring that their customers have a seamless event registration experience.

**Essential Job Functions**:

- Answer phones and assists with customer questions; provide excellent customer service
- Update and maintain Salesforce pricing and divisions for events within region
- Receive, input, update as needed and monitor individual event registration
- Create and help manage wait lists for events within the region
- Help with overflow registration with End of Season events as needed
- Update and Maintain events in the USASF website
- Training on-site registration personnel
- Have knowledge and full understanding of:

- Release Waivers (or no release waivers)
- Rules and Regulations
- Terms and Conditions
- Music Verification
- Policies and Procedures
- USASF Compliance and Waivers
- Bid Declarations/Intentions
- Rec Verification
- Collect all money before or on-site and applicable forms for assigned events
- Event Closeout
- Zero out event (credits and balances)
- USASF event closeout
- Replenish Registration Materials
- Process/Deliver Checks and or Cash for Deposits
- Organize and store all registration forms from event
- Work with Event Coordinator, Scoring Department, USASF and other departments to ensure the best event experience for the customer and to maintain compliance with requirements
- Pack & organize all registration materials for truck traveling to event
- Monitor and provide frequent updates on regional event participation
- Monitor and participate in BAND app Q&A
- Manage the goals and success metrics established
- Work closely with Regional Director of Operational Excellence, Director of All Star Experience, and Customer Experience Manager
- Work as program’s point of contact on site at assigned events
- Understand and use marketing cloud for registration communications

**Additional Job Functions**:

- Assist in the management of all assets such as (buildings, equipment, insurance, etc).
- Serves in a mid-level management and/or support role at events
- Participate on various committees and/or boards essential to our business both indirectly and directly

**Supervisory Responsibility**

No direct supervisory responsibility.

**Physical Demands and/or Work Environment**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While not participating in an event this job operates in a professional office environment. Largely a sedentary role with some filing requiring the ability to lift files, open filing cabinets and bending or standing on a stool, as necessary. The ability to sit or stand for prolonged periods through meetings and while operating office equipment, PC’s, laptop, telephone will be required.

**Travel**

Event travel and attendance at staff meetings & trainings is required. Event travel will include overnight stays for events.

**Other Duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**JOIN THE BEST TEAM IN SPORT & SPIRIT**

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions - BSN SPORTS and Varsity Spirit - and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

**OUR VALUES**

**Service - **We lead with heart. We champion community.

**Passion - **We love what we do. It fuels our purpose.

**Integrity - **We do what we promise. We own our actions and decisions.

**Respect - **We earn it by giving it. Because everyone deserves it.

**Innovation - **We never stop striving to be better. For ourselves and our community.

**Transparency - **We are committed to openness and honesty in everything we do.

**OUR BENEFITS**

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs



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