Intake Specialist

3 weeks ago

Brooklyn, United States White Aid Medical Supplies Full time

**Intake Specialist**

The Intake Specialist has a broad range of responsibilities including accurate and timely data entry, understanding, and selecting inventory and services in key databases, communicating with referral sources, and appropriately utilizing technology to notate patient information/communication.

**Job Duties**:

- Enters referrals within allotted timeframe as established; meeting productivity and quality standards as established.
- Communicates with referral sources, physician, or associated staff to ensure documentation is routed to appropriate physician for signature/completion.
- Accurately enters referrals into appropriate system based on the type of referral obtained.
- Assists with other regional team functions, as necessary.
- For non-Medicaid patients communicates with patients their financial responsibility, collects payment and documents in patient record accordingly.
- Follows company philosophies and procedures to ensure appropriate shipping method utilized for delivery of service.
- Answers phone calls in a timely manner and assists caller.
- For non-Medicaid patients communicates with patients Responsible for reviewing medical records for non-sales assisted referrals to ensure compliance standards are met prior to a service being rendered.
- Must be an expert at payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services.
- Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
- Works with sales team to obtain necessary documentation to facilitate referral process as well as support referral source relationships.
- Must be able to navigate through multiple online EMR systems to obtain applicable documentation.
- Works with verification team to ensure all needs are met for both teams to provide accurate information to the patient and ensure payments.

**Competency, Skills and Abilities**:

- Ability to appropriately interact with patients, referral sources and staff.
- Decision Making
- Analytical and problem-solving skills with attention to detail
- Strong verbal and written communication
- Excellent customer service and telephone service skills
- Proficient computer skills and knowledge of Microsoft Office
- Ability to prioritize and manage multiple tasks
- Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction

**Requirements**:
**Minimum Job Qualifications**:

- High School Diploma
- Customer service background required; equivalent to 1 year of experience or greater

White Aid Medical Supplies is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Paid time off

Healthcare setting:

- Clinic
- Inpatient
- Outpatient
- Private practice
- Rehabilitation center
- Telehealth

Medical specialties:

- Endocrinology
- Internal Medicine
- Primary Care
- Pulmonology
- Wound Care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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