Front Office Manager
3 weeks ago
Become the Best Part of PMP Management
PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as the **Front Office Manager**, The Century**, Century City, CA.
**Who We Are**
Property Management Professionals LLC. (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah and Texas. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.
PMP is one of the fastest growing management firms in each of our respective submarkets, which provides our team members’ a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.
To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:
Instagram/pmpmanage
facebook/pmpmanage
linkedin/company/pmpmanagement
**Who We’re Looking For**
**_ Position Description_**:The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and resident services personnel, this position will respond quickly to resident requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee resident satisfaction.
At The Century LA, we believe our owners chose to reside here because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the Director of Front Office
**Position Duties & Responsibilities**:
- Responsible for short
- and long-term planning and the management of the association’s Front Office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain resident room inventory
- Coach and counsel employees to reflect The Century Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on all amenities, departments, and deliverables, while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve resident complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
- Insures proper staffing levels for service goals
- Coach and counsel employees to reflect The Century service standards and procedures
- The Century associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
**Required Qualifications**:
- 4 Year College Degree
- Hospitality or Association industry experience preferred
- 2-5 Years of experience as an on-site Manager, or experience in a similar role
- Extraordinary customer service skills
- Exceptional writing and communication skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Proficient in reviewing and understanding budgets and financial statements
- Strong organizational skills
- An honest, responsible, optimistic, and enjoyable demeanor
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