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Hospital Parking Concierge

2 months ago

Upper Marlboro, United States Towne Park Full time

**SUMMARY**:
Under direct supervision, the Golf Cart Attendant performs duties necessary to provide safe, courteous and efficient transport of guests to and/or from appropriate places within the facility or campus assigned. Assures the guests’ needs are met, thus creating a maximum comfort level and representing the Towne Park and the client in a safe and positive manner.

**ESSENTIAL FUNCTIONS**:
**Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.**

**Descriptive Statement(s)**

**% of Time**

Shuttles guests to appropriate places that are approved by Account Manager and the client contact following appropriate transport techniques and proper infection control procedures. Must be able to learn and remember pick-up and destination points. Knowledge of all property outlets, waiting rooms, amenities as well as key locations within the area. Must be able to assist guests with entering and exiting the vehicle with only an offer of a hand for assistance.

40

Must be able to communicate by telephone, two-way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co-workers. Acknowledges and greets guests within 30 seconds while maintaining a professional and friendly demeanor. Uses guest’s last name at all times when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome to property.

20

Can only operate a vehicle that seats four people or less, including driver. Inspects exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. prior to moving vehicle. Monitors vehicle condition and records malfunctioning items or damage and submits to manager.

20

Protects guest confidentiality by adhering to facility confidentiality and patient's rights policy as outlined in the facilities HIPPA policies and procedures.

20

**The total amount of time for all functions of the job**

**100%**

**QUALIFICATIONS**:
**Education**:

- High school diploma or general education degree (GED)

**Required Licensure, Certification, etc.**:

- Must be able to pass a criminal background, MVR and drug screen and other requirements set forth by the client
- Due to vehicle leasing contract requirements must be at least 21 years of age
- Must maintain a valid driver’s license at all times
- Pass annual / semiannual MVR check
- Must complete the Wheelchair Safety Training course provided by Towne Park as applicable

**Work Experience**:

- One to three months related experience and/or training

**Knowledge**:

- Must be able to drive manual and automatic transmission
- Professional Knowledge of proper shuttle safety policies and procedures
- Knowledge of daily vehicle pre-trip and post trip inspection and maintenance procedures
- Understanding of client’s facility and/or campus
- Knowledge of facility’s Transport policies, procedures and training
- Knows, understands and abides by the policies and procedures of Towne Park and the Client
- Understands and adheres to Infection Control and Safety procedures and the occupational health requirements

**Skills**:

- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems

**SCOPE**:
**Authority to Act**:

- Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

**Budget Responsibility**:

- The employee has control over resources available only.

**WORKING CONDITIONS & PHYSICAL DEMANDS**:
The **working conditions and physical demands **described here are representative of those that must be met by an associate to **successfully perform the essential functions of this job**. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Physical Requirements**

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel object

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