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Host

4 months ago

Agoura Hills, United States Sunrose California Eatery Full time

Here at **Sunrose**, you will find an **atmosphere driven by teamwork, support, and our community**. We are looking for **motivated, hospitable, caring and professional** crew members who are willing to adhere to **standards **and provide our guests with **exceptional quality**.

Sunrose stands for creating a **safe **environment of** respect and support** for guests AND crew. We are a team, and **together **we can accomplish the extraordinary.

Blooming Soon

Weekend, Evening, and some Weekday availability required.

Your responsibilities as a Host include but are not limited to:
Welcome and greet guests upon arrival, ensuring a friendly and inviting atmosphere from the moment they enter the restaurant:

- Offer a warm and genuine greeting to all guests, making them feel welcome and valued.
- Provide a positive first impression by maintaining a professional and friendly demeanor.
- Engage in friendly conversation and show genuine interest in guests' needs and preferences.
- Assist guests with any immediate inquiries or requests upon arrival.

Manage the waitlist efficiently, providing accurate wait times and seating guests promptly:

- Maintain a well-organized waitlist, accurately recording guest names, party sizes, and contact information.
- Estimate wait times based on current restaurant occupancy and reservation status.
- Communicate estimated wait times clearly and accurately to guests, managing expectations.
- Regularly update guests on waitlist status and notify them promptly when their table is ready.

Maintain knowledge of the restaurant layout, table availability, and special requests to optimize seating arrangements:

- Familiarize yourself with the restaurant's layout, including different seating sections and table configurations.
- Stay informed about table availability, reserved tables, and any special arrangements or requests.
- Optimize seating arrangements to accommodate guest preferences, large parties, and special needs.
- Balance seating assignments to ensure fair distribution among servers and optimize service efficiency.

Coordinate with the server team to ensure a smooth flow of seating and service:

- Communicate effectively with servers to coordinate seating assignments and table turnovers.
- Notify servers promptly when their assigned tables are ready for seating.
- Collaborate with the server team to prioritize seating and accommodate any special requests or requirements.
- Facilitate communication between guests and servers to ensure a seamless dining experience.

Assist in answering phone calls and taking reservations, providing helpful information to guests:

- Answer incoming calls promptly and professionally, providing information about the restaurant and its services.
- Take reservations accurately, recording guest details, party sizes, preferred dining times, and any special requests.
- Provide helpful recommendations and answer questions about the menu, dietary options, and restaurant policies.
- Efficiently manage reservation bookings, cancellations, and modifications in the reservation system.

Create a warm and inviting atmosphere for guests as they enter the restaurant:

- Maintain a clean and organized entrance area, including the reception desk, waiting area, and coat check.
- Ensure that the entrance area is well lit, properly decorated, and reflects the ambiance of the restaurant.
- Pay attention to details such as lighting, music, and overall cleanliness to create a welcoming atmosphere.
- Help with seating, coats, and any immediate needs upon guests' arrival.

Communicate any special requests or guest preferences to the appropriate staff members:

- Act as a liaison between guests and the restaurant staff, effectively conveying guest preferences and requests.
- Relay any dietary restrictions, allergies, or special occasions to the servers or kitchen staff.
- Share essential information about guests' preferences, such as seating preferences or preferred servers.
- Ensure effective communication between guests and staff to enhance the overall dining experience.