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Visitor Services Supervisor, Texas Science
3 months ago
Job Posting Title:
Visitor Services Supervisor, Texas Science & Natural History Museum
- Hiring Department:
Texas Memorial Museum
- Position Open To:
All Applicants
- Weekly Scheduled Hours:
40
- FLSA Status:
Non-Exempt
- Earliest Start Date:
Jun 30, 2024
- Position Duration:
Expected to Continue
- **Location**:
UT MAIN CAMPUS
- Job Details:
- General Notes
- Texas Science & Natural History Museum is developing new exhibits, programs, and experiences that spark curiosity, promote belonging, and tell stories about Texas science and natural history. The Museum seeks a Visitor Services Supervisor to support visitors and events at Texas Science & Natural History Museum.
Purpose
**Responsibilities**:
- Visitor Services Supervisor can anticipate spending 15-20 hours per week at the Admissions and Museum Store desks, welcoming and checking in visitors and tour groups; selling tickets to visitors and tour groups; providing collection and exhibition information; and selling items in the Museum Store. Encourage enrollment in the membership program.
- Selecting, ordering, and creating merchandise inventory. Submitting merchandise invoices for payment. Meeting with vendors. Ensuring orders are correct and the merchandise is in acceptable condition. Conceiving sales, promotions, and displays of merchandise.
- Coordinate and oversee the day-to-day operations of the Visitor Services team. This includes creating schedules, training staff, approving timesheets, hiring, participating in meetings, and keeping team informed of a given week’s happenings at the museum. Work collaboratively with Gallery Attendants and Education teams.
- Database management, creating online ticketed programs, creating special pricing for various events and promotions, managing constituent records, reporting attendance numbers, writing policy and procedure, meeting with Altru consultant.
- Other duties as assigned.
Required Qualifications
- Bachelor’s degree and three years of experience in customer service or front desk coordination. Proficiency in Microsoft Word, Excel, and PowerPoint. Experience keeping organized records. Experience in maintaining a balanced cash drawer. Strong organization, time management, and written, verbal, and interpersonal communication skills. Ability to interact positively and communicate clearly with supervisor, co-workers, and all constituents including faculty, staff, volunteers, and students. Ability to reinforce key messages with visitors about the museum, shop, and membership program. Must be able to regularly work weekends and some evenings.
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
- Five or more years of experience in customer service or front desk coordination. UT Austin administrative experience; knowledge of university policies and procedures. Excellent communication skills and ability to manage ticketing, tour, and retail initiatives. Knowledge of Blackbaud’s ALTRU system. Expert level attention to detail, concise reporting, ability to quickly adapt and problem solve. Demonstrated ability to manage multiple functions at a time. Familiarity with museum visitor services.
Salary Range
- $48,000
Working Conditions- Standard office environment (Working at a desk and computer for extended periods, including repetitive use of a keyboard and manual dexterity).-
- Occasional climbing of ladders and stairs.-
- Must be able to lift, push, and pull up to 40 lbs.-
- Occasional work around electrical, mechanical hazards, heavy equipment, and museum exhibits.-
- 40 hours per week-
- Must be available to work Saturdays or Sundays.Required Materials- Resume/CV-
- 3 work references with their contact information; at least one reference should be from a supervisor.-
- Letter of interest- Employment Eligibility:
- Retirement Plan Eligibility:
- Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
- Equal Opportunity Employer:
The University of Texas at Austin, as an
equal opportunity/affirmative action employer
, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
- Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees o
