Av Technician

4 weeks ago

Washington, United States Planet Word Full time

**ORGANIZATION**
- Planet Word’s policy is to provide equal opportunity employment (EOE) to all persons. Planet Word recruits, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status. Planet Word’s commitment to promoting diversity, multiculturalism, and inclusion is clearly reflected in the stories we tell. At Planet Word, we strive to provide a forum for civil discourse and to be a place where community, in all its vibrant diversity, can gather to share the words that bridge differences and forge solutions. _

**POSITION**

A dynamic Audio-Visual Technician to support a range of initiatives at Planet Word, including public programs, private group admissions, and exhibition-related support. This role requires a deep understanding of AV technologies and the ability to effectively manage AV needs in various scenarios, maintaining the high production standards of the museum's exhibitions and events.

**ESSENTIAL FUNCTIONS **_(other duties as assigned)_
- Maintenance of all exhibition, programming, and events AV equipment to ensure all are up and running and working correctly.
- Run lights, sound, screen and web-broadcast of live events in support of Planet Word education and public programs.
- Support, troubleshoot, and repair AV systems including exhibits, auditorium, event spaces, classrooms, conference rooms, and offices.
- Verifying and testing AV programming.
- Ensure AV as-builts are up to date and accurate.
- Ensure AV maintenance plans are executed in a timely manner as defined in the plan.
- Proactively monitor exhibitions to ensure uptime and correctness.
- Follow and document daily on/off procedures for exhibitions.
- Train Visitor Services staff on basic AV exhibition support.
- Setup and strike temporary AV equipment in support of events.
- Troubleshoot and repair AV as needed.
- Track AV equipment usage and spares.
- Log and monitor exhibit AV bugs and coordinate repairs with external partners as needed.
- Work with the Director to develop basic exhibition troubleshooting guidelines and cross-train.
- Strike and reinstall exhibition AV equipment per event needs.

**QUALIFICATIONS AND SKILLS**
- Bachelor’s degree or equivalent job experience; specialized study in broadcast, communications, production, technology, art, film, or related field preferred.
- Minimum 2 years related experience in audio visual systems integration and support; museum exhibit experience preferred.
- OSHA Certification (training is provided if necessary).
- Required AV skills/experience: lighting design, AV equipment maintenance, media production/publishing, and basic understanding of networking. Exhibition installation and maintenance, projection mapping and geometry correction, a plus.
- Experience working with the following AV systems/hardware: Medialon, Q-SYS, WatchDog, Pandora’s Box Server/Manage, Dante, Brightsign/BrightAuthor, QSC Q-Sys, Mobile device management (MDM), Computers, Servers, and iPads.
- Ability to explain complex technology and audio-visual related issues with non-technical staff.
- Ability to prioritize and adjust heavy workload, manage a variety of tasks, and meet various deadlines with changing priorities, frequent interruptions, and conflicting deadlines.
- Ability to work evenings, weekends, and off-site as appropriate; 24/7 for critical exhibition issues.

**SUMMARY OF RESPONSIBILITIES**

**Maintenance**

The A/V Technician team is accountable for the collaborative upkeep of nine permanent galleries, classrooms, auditorium, and several ancillary experiences of mixed technologies, all controlled through a Medialon show control system. Regular maintenance consists of a variety of tasks: tracing and reseating cables, removing touch-responsive monitors from walls and fixing peripherals, cleaning, cable management, replacing and reconfiguring faulty equipment, making software updates, completing logs, documenting processes, calibrating cameras and projectors, managing the sound systems, collaborating with contractors, maintaining an inventory, and other related tasks to keep the museum’s exhibitions, public programs, and private group admissions with a high production standard.

**Troubleshooting**

**Scheduling**

Due to the nature of the Museum, this position will have a varied schedule depending on the needs throughout the week. This may include working off hours, and weekends.

**Daily Operations**

Depending on museum scheduling, you may be opening the museum one day, resetting an exhibition another day, or managing the AV for an event. On slower days, you may be performing maintenance on the exhibitions, working on the inventory system, or preparing AV for a future event or program. It is a highly dynamic and technical position.

**TO APPLY**

Subject Line: AV Tech

**WORK ENVIRONMENT AND PHYSICAL DEMANDS**
- The physical demands described here are representative of those that must be met

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