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Field Service Technician

3 months ago

San Diego, United States Vortalsoft Full time

**Field Service Technician
- Southern, CA**

Looking for a D1 Field Service Technician to cover Southern California (Los Angeles/ San Diego area). This will be a general territory assisting multiple customers in the geography.

Looking for a tech with mechanical abilities and printer skills first and foremost, with some pc skills needed as well. Preference will be given to techs with mechanical/printer skills and experience. Wide Format printer skills/experience a plus.
Must have an active driver's license and Proof of Covid vaccination, along with their own reliable transportation.

The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers.

**General FST responsibilities**:

- 40-hrs/week (on-call nights/weekends required).
- Must be able to work overtime when required (limited OT with Manager approval beforehand).
- Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking.
- Provide quality customer support and relations through use of customer management skills and other D1Employees.
- Diagnose machine performance problem.

Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
- Installing and repairing Servers
- Troubleshoot and installing in LAN-WAN environments
- Provide some desk side technical support for hardware and software
- Perform analysis to effectively identify potential problems to eliminate problems in the future
- Maintain requisite technical competence to support the hardware and software
- Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
- Taking appropriate actions to mitigate or eliminate hardware/software problems
- Handle General Territory.
- Perform applicable preventative maintenance, per OEM specifications

**Required Skills**:

- A+, Vehicle, ability to travel overnight and pull after hours on-call
- Standby and travel are a requirement, normally 150 mile radius
- Needs mechanical abilities and printer skills as well as PC repair and software

**Required Education**
- High school/College/Military/Tech School/IT course.

**Required Years of Experience**:

- 2+ Years

**Job Types**: Full-time, Contract

Pay: $20.00 - $26.00 per hour

Schedule:

- 8 hour shift

Work setting:

- Outdoor work

**Experience**:

- Field service: 3 years (required)
- Hardware trouble shooting: 3 years (required)
- Break fix: 3 years (required)

Willingness to travel:

- 75% (preferred)

Work Location: On the road