Customer Service Call Center Agent

2 weeks ago

Warminster, United States Vertical Screen, Inc. Full time

**About Us**

Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint - we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.

Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

Are you interested in an exciting, fast-paced job with great potential for growth? Have you ever considered working in a background screening industry? If so, this is the job for you

At Vertical Screen, Inc., we perform background checks so our clients’ job applicants can get hired. As an Occupational Health Services Representative, you will be an important part of this process

We are looking for service-oriented representatives to provide assistance to callers via phone support and research. We handle a variety of time-sensitive requests, so effective communication skills are essential to what we do. While a prior background in healthcare or knowledge of healthcare terminology is useful, it is not required.

This position helps make a difference in people’s lives and provides a sense of satisfaction knowing you helped get people back to work. You will also be part of a great team that cares about the people they serve and takes pride in what they do

This is a full-time position at 40 hours a week, and the available shift is 2:00 PM to 10:00 PM, Monday through Friday.

**Responsibilities**
- Handle a high volume of inbound or outbound calls
- Evaluate documentation and information needed
- Processing and following up on invoices and faxes
- Administrative duties such as filing, scanning, and mailing different types of documents
- Maintain and document detailed notes in system regarding correspondence with applicants

**Required Skills**:

- Must be able to work in a fast paced, inbound/outbound call center environment
- Ability to multitask
- Strong attention to detail
- Ability to efficiently operate and navigate a computer and internal software
- Excellent verbal and written communication skills
- Must be proficient in Microsoft Office
- Fluency in Spanish a plus

**Education**

**Benefits**

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
- Medical, dental and vision coverage with spouse/family coverage options
- 401K plan with generous company match
- Flexible spending accounts
- Voluntary insurance coverage plans (life, disability, etc.)
- Paid lunch breaks
- Paid time off
- Paid holidays
- Paid training program/ Internal employee development
- Overtime options available
- Casual dress code
- Flexible work schedules
- On-site Employee Gardens - plants & flowers provided
- RushBus scheduled service from Septa Bus Route 22 and Regional Rail
- Employee referral bonus program
- Discounts through partnerships & neighborhood business programs

**Additional Information**

EOE M/F/Disabled/Veteran

Pay: $15.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance

Experience level:

- 1 year
- 2 years

Shift:

- 8 hour shift
- Evening shift
- Night shift

Weekly day range:

- Monday to Friday

Work setting:

- Call center
- In-person

Application Question(s):

- Can you accept the starting rate of $15 hr?
- Can you work 2pm-10pm?

Ability to Commute:

- Warminster, PA 18974 (required)

Work Location: In person

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