Patient Services Coordinator

2 weeks ago

Austin, United States Covenant Management Systems, L.P. Full time

**ABOUT AUSTIN REGIONAL CLINIC**:
**PURPOSE**

Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

**ESSENTIAL FUNCTIONS**
- Books appointments utilizing computer system**. **When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.
- Greets patients and arrives them on computer system.
- Verifies insurance eligibility by using online resources, Medifax, etc.
- Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.
- Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
- Prints face sheets, receipts, and other documents as needed.
- Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
- Confirms in advance patient appointments.
- Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
- Verifies Worker’s Compensation claims, ensures that paperwork is complete, and performs follow-up.
- Assists patients with setting up payment plans.
- Issues receipts for payment.
- Books follow-up appointments.
- Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
- Regular and dependable attendance.
- Follows the core competencies set forth by the Company, which are available for review on CMSweb.
- Works holiday shift(s) as required by Company policy.

**OTHER DUTIES AND RESPONSIBILITIES**
- May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
- Creates master deposit as directed.
- Responsible for handling the sort/distribute of Rightfax documents.
- Processing onsite release of information requests.
- Priority on-sight sorting, scanning, numbering loose papers
- Runs wait list report and distributes as directed.
- Performs other duties as assigned.

**QUALIFICATIONS**

**Education and Experience**

**Required**: High school diploma or GED. Experience using a PC in a Windows environment.

**Preferred**:Experience working in a medical setting.

**Knowledge, Skills and Abilities**
- Knowledge of medical insurance.
- Excellent customer service skills.
- Excellent computer, 10-key and keyboarding skills, including familiarity with Windows.
- Excellent interpersonal & problem solving skills.
- Ability to work in a team environment.
- Ability to manage competing priorities.
- Ability to engage others, listen and adapt response to meet others’ needs.
- Ability to align own actions with those of other team members committed to common goals.
- Excellent verbal and written communication skills.
- Ability to perform job duties in a professional manner at all times.
- Ability to understand, recall, and communicate, factual information.
- Ability to organize thoughts and ideas into understandable terminology.

**Work Schedule**: As needed basis (PRN) during evenings (Mon-Fri 5pm-9pm) and weekends (Sa-Su 8am-5pm)

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