Collision Repair Shop

2 weeks ago

Chicago, United States Allstate Full time

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

**We are the Good Hands. We don’t follow the trends. We set them.**

**Notice of Licensing Requirement**:

- As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If applicable, you will be required to secure license(s) within 60 days of hire.
- If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
- **Sign-on Bonus: You may be eligible for a $1000 Licensing Sign on Bonus** if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

**Preferred Qualifications**:

- Minimum two years' experience in estimating auto damage in (CCCOne) platform and a strong auto damage analysis background is required.
- Prior experience writing estimates for an insurance preferred shop or as an auto damage adjuster is preferred.
- Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
- Ability to work independently and remotely, while managing time efficiently.
- Familiarity with insurance policies, coverage, and repair processes.
- Strong critical thinking and problem-solving skills to evaluate and negotiate auto property damage claims successfully.
- Knowledge of innovative tools and platforms for effective claims evaluation.

**_
This position is not available for Puerto Rico, California, Alaska, and Hawaii residents._**

**_
CANDIDATE MUST LIVE IN PST OR MST TIME ZONE._**

**Allstate Benefits**:
Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater you’ll enjoy a Total Rewards package that includes:

- Competitive pay with needed support for continuous development and career advancement.
- Flexibility in scheduling and a time off policy that helps support your work/life balance.
- Initial and ongoing training to get you proficient in your new role
- Company Car:_ Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

**A day in the life of a GHRN Quality Evaluator, and what it takes to do the job**

As a GHRN Quality Evaluator, your primary responsibility is to ensure consistency in estimating practices across GHRN and Total Loss. Conducts physical and/or virtual reinspection’s and analyzes complex estimates prepared for Allstate.

Recommends repairs and estimate/methodology corrections. Reports on reinspection results to ensure vendors and technicians are following Allstate guidelines, procedures process compliance. Consults with leadership regarding inspection or file review results. Assists the Claims organization with calibration activities.

**You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience**:
**The Customer Service Expert** -you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Auto property damage claim. You lead with empathy, always.

**The Investigator **- you’ll confidently and independently investigate auto property damage claims by performing detailed reviews of dama

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