Animal Services Officer

2 weeks ago

Martinez, United States County of Contra Costa, California Full time

**The Position**:
**Why join the Contra Costa Animal Services Department?**

The challenges and rewards of a career in Animal Services are extensive Contra Costa County's Animal Services Department is committed to protecting the health, safety, and well-being of all people and animals in our community. We are currently looking to add one new Animal Services Officer to our dedicated team. Individuals in this role are responsible for performing a variety of field animal control work, ensuring public safety by capturing and caring for sick and/or injured animals. You will have a direct impact on enhancing the lives of the animals and residents in the communities we serve while working with a great team who is passionate about what they do. It will be challenging, fast-paced, and never boring
**But don't just take our word for it - **click here** to hear directly from our current Animal Services Officers about why they love this job
**We are looking for someone who**:

- Is assertive and resourceful in nature
- Consistently demonstrates strong problem-solving skills
- Has the ability to quickly adapt to varying priorities
- Is able to work effectively with a diverse workforce
- Has a welcoming, professional, and compassionate demeanor
- Exercises the ability to maintain good judgment under pressure
- Has a thorough knowledge of common animal breeds and proper handling techniques

***
**What you will typically be responsible for**:

- Handling priority calls for service throughout the county, as well as secondary calls for service
- Driving a patrol vehicle and obeying all rules of the road while maintaining composure in heavy traffic
- Educating others about and enforcing animal laws as mandated by county ordinances and state laws
- Handling animals both in the field and in the shelter, and intaking all animals that come in from the field
- Communicating clearly in the field and with supervisors regarding cases, and documenting cases appropriately in report writing systems
- Working under a chain of command in the Field Services unit

***
**A few reasons you might love this job**:

- You will have autonomy in driving out the back gate and tackling your day as you plan it
- We have a strong team that works together cohesively
- We are educators at heart which drives our high customer service
- You will get to help animals and people
- You will receive quality training

***
**A few challenges you might face in this job**:

- You may work some overtime each week
- Some cases are tragic and may impact you emotionally
- Some days become extremely busy without extra staff to assist
- You may face hoarding situations that require assistance to manage
- You may encounter an aggressive animal or hostile dog owner or victim

***
**Competencies Required**:

- Action & Results Focused (Taking Initiative) -_ Initiating tasks and focusing on accomplishment_
- Adaptability - _Responding positively to change and modifying behavior as the situation requires_
- Attention to Detail - _Focusing on the details of work content, work steps, and final work products_
- Critical Thinking - _Analytically and logically evaluating information, propositions, and claims_
- Customer Focus - _Attending to the needs and expectations of customers_
- Displaying Ownership & Accountability - _Holding self and others accountable for measurable high-quality, timely, and cost-effective results_
- Informing - _Proactively obtaining and sharing information_
- Innovative Problem Solving - _Identifying and analyzing problems in order to propose new ways to do business_
- Oral & Written Communication - _Engaging effectively in dialogue and communicating effectively in writing_
- Teamwork - _Collaborating with others to achieve shared goals_

***

**Minimum Qualifications**:
**Education**:Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate. College level coursework in animal health care is highly desirable.

**Experience**: Six (6) months of full-time (or the equivalent of full-time) experience providing customer service in one of the following areas:

- enforcement and communication of City and County codes, ordinances, and regulations, or
- humane care and handling of animals in a veterinary hospital, boarding facility or veterinary practice which must have included direct public contact providing information regarding entities’ rules, regulations and operational procedures.

**Substitution for Experience**: One (1) year of full-time (or the equivalent of full-time) experience as a law enforcement officer, with possession of a California Peace Officer’s Standards and Training (P.O.S.T) Basic P.C. 832 certificate, will substitute for the one (1) year of customer service experience.

**SPECIAL REQUIREMENTS**:
**Background Check & Psychological Evaluation Requirements**:
Must successfully pass a thorough background investigation and psychological evaluation conducted to the specifications of the State of Cali

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