Omhc Medical Assistant

3 weeks ago

Greenbelt, United States Families First Counseling & Psychiatry Full time

before**SUMMARY OF POSITION RESPONSIBILITIES**:
othThe Medical Assistant (MA) is responsible for managing the schedule (s) of the prescribers that provide psychiatric services in the Outpatient Mental Health Clinic offices. This includes scheduling appointments for new and existing patients in the electronic health record, confirming appointments via reminder calls and other forms of communication, rescheduling appointments, and making other schedule adjustments as needed. Performs all tasks in accordance with company policies. Performs duties under mínimal supervision. The MA will be directly supervised by the Lead Prescriber.

**ESSENTIAL DUTIES**:

- Facilitate medical records requests, with client consent, for all new clients and existing clients. Ensure pertinent information is shared with healthcare providers to ensure continuity of care when required.
- Medical record requests will be made within 48 hours of the request evidenced by attachments of the request filed in the patient’s record.
- Triaging clientss during their appointments to include but not limited to greeting clients at appointment time, escorting clients within the suite, collecting vital signs and other pertinent physical data, collecting swabs and urine samples, when required.
- Maintaining all active clients’s medical profiles and medication/prescription information in electronic health record, including updated vital signs, lab results, and other physical profile information pertinent to prescribing practices.
- Verifying active prescription lists for all new and existing patients, before client appointments and updating the client record and clinical staff accordingly. In addition, manage all prior authorization requests either through online form submission, fax, or calling for prior authorizations, and notifying prescriber of prescription denials.
- Checking the medication refill request, making sure the client has had an appointment within 3 months and ensuring that it is entered into our prescribing software and the prescriber has signed off.
- Monitoring the controlled substance database daily to ensure refill is not occurring too early.
- Ensure that all patient contact and pertinent clinical data is updated in their corresponding electronic health record.
- MA will mirror the attendance schedule of the psychiatric staff to ensure present and available for all patient appointment times.
- Schedule all assigned client’s appointments (billable and non-billable contacts) for the upcoming week on the provider (s) Electronic Health Record (EHR) calendar every Friday.
- Survey all client records prior to their appointment to ensure all requested collateral information has been collected and saved for review by the psychiatric staff.
- Electronic documentation, including a completed and saved service entry with the contractor’s signature, of all non-billable contacts with a patient or a collateral source within 48 hours of the contact.
- Consistently update patient records with relevant lab results and other collateral information within 1 week of receipt of such information and/or before the patient's next visit with clinical staff, whichever comes first.
- Other documentation as it pertains to case management or coordination of care.
- Any other duties necessary for the continued function and operation of the organization.

**LEVEL OF EDUCATION/TRAINING/QUALIFICATIONS**:
1. High School Diploma/GED; Associates degree preferred.

2. Certified Clinical Medical Assistant (CCMA) preferred.

3. Healthcare administrative experience preferred.

4. Knowledge of medical terminology, CPT & ICD 10 codes, and all insurances preferred.

5. Computer Proficiency: Microsoft Office & Excel, E-mail, and data entry.

6. Ability to communicate verbally in person, on the phone, and in writing clearly and concisely.

7. Ability to solve complex problems and meet the patient's needs.

8. Ability to work in a high-pressure, deadline-oriented, and complex healthcare environment.

9. Ability to review work to identify and eliminate errors and omissions.

10. Minimum two years of experience in a medical office or social services environment.

11. Knowledge of or ability to learn an EMR system.

12. Advanced skills in PC/Word processing/database/spreadsheets/ and integrating the advanced skills to produce complex reports and documents.

14. Ability to use good professional judgment, work independently with mínimal direct supervision, and be detail-oriented.

15. Excellent organizational, oral, written, prioritization, and interpersonal communication skills.

16. Respect for the confidentiality of all communications required within job duties, including patient/employee records and documents, and electronic transmission by voice, data, and wire.

17. Experience with multi-cultural/multi-lingual populations and multi-disciplinary teams.

**POSITIONS SUPERVISED**:

- None

**ADDITIONAL COMPLIANCE REQUIREMENTS, WORKING CONDITIONS & PHYSICAL DEMANDS**:

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