Call Center Representative

2 weeks ago


Greenbelt, United States Center for Vein Restoration Full time
Job Details

Job Location
Clinical Support Center - Greenbelt, MD

Position Type
Full Time

Salary Range
$16.00 - $18.00 Hourly

Travel Percentage
None

Description

We're America's Largest Physician-Led Vein Center - having most recently been awarded the Healthcare Industry Top Work Places 2021 award, Top Work Places USA 2021 award, and Glassdoor Top CEO Award in 2019

As the nationally recognized leader in the treatment of vein disease and venous insufficiency, CVR's hiring philosophy is simple: Attract and train the most qualified individuals and provide them the opportunity to strive for excellence and advance their career goals.

Why work with CVR:
  • Eligible for department bonus
  • Accumulate 13 days of PTO in the first year
  • 8 paid holidays
  • Tuition reimbursement
  • Continued growth and development opportunities
The Patient Services Coordinator (PSC) is responsible for handling all inbound calls from new and existing patients as well as outbound calls to patients and prospects for all purposes where patient communication is needed. The PSC's maximize patient satisfaction and CVR revenues through the highest possible conversion of calls from new patients to a scheduled treatment plan and by maximizing patient retention by tracking patient's treatment from the Inquiry call to the completion of treatment.

Job Type: Full-time

Pay: $16 - $18 per hour

Schedule:
  • Mon-Fri 9:30am - 6pm
Duties and Responsibilities:
  • Maintain company expectations for conversion of inquiry calls to a booked new patients
  • Ensure that proper input of demographics and insurance information is entered into NextGen (electronic medical records software) when scheduling new patients
  • Obtain marketing data for inquiry sources.
  • Obtain patient email addresses.
  • Add value to each call by securing additional patient appointments as prescribed by the Doctor in the treatment plan.
YOU MAY ALSO ASSIST WITH:
  • Making calls to Prospects who did not convert to a new patient
  • When scheduling the treatment plan for patients that did not convert to an Ablation, ensure the Pre-certification form is sent to the Precertification Department for all accounts that require authorization prior to services being rendered.
  • Call no shows/cancellations, and confirm appointments two days out
  • Ensure Tasks are worked and completed daily
  • Distribute new patient paperwork
Qualifications

Minimum Requirements:
  • Bilingual in Spanish required
  • High school diploma or equivalent
  • Minimum 1 year of experience in customer service
  • Prior call center experience preferred


  • Greenbelt, United States Center for Vein Restoration Full time

    Job DetailsJob LocationClinical Support Center - Greenbelt, MDPosition TypeFull TimeSalary Range$16.00 - $18.00 HourlyTravel PercentageNoneDescriptionWe're America's Largest Physician-Led Vein Center - having most recently been awarded the Healthcare Industry Top Work Places 2021 award, Top Work Places USA 2021 award, and Glassdoor Top CEO Award in 2019! As...

  • Center Leader

    1 week ago


    Greenbelt, United States City of Greenbelt Full time

    POSITION DESCRIPTION: Part-time position with major responsibility for monitoring the Greenbelt Youth Center. Specific responsibilities may include but are not limited to: * Greet facility visitors, answer telephone and provide facility, department and City information to patrons.* Monitor the facility, surrounding (outside) grounds, activities, meetings,...


  • Greenbelt, United States Community Clinic Inc. Full time

    Job DescriptionJob DescriptionCCI Health Services’ mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.Position Summary CCI is seeking a Patient Representative to act as the point of contact by greeting patients and visitors in person and over the phone,...


  • Greenbelt, United States ASP Web Solutions Full time

    Title: Customer Service Representative / Computer Operator V Location: Greenbelt MD - NASA Duration: Full Time Job Description: ASP seeks a Customer Service Representative to support the NASA program. Perform in a Help Desk environment that assists NASA offices staff on campus primary offices and nationwide state and district offices in installing and using...


  • Greenbelt, United States ASP Web Solutions Full time

    Title: Customer Service Representative / Computer Operator V Location: Greenbelt MD - NASA Duration: Full Time Job Description: ASP seeks a Customer Service Representative to support the NASA program. Perform in a Help Desk environment that assists NASA offices staff on campus primary offices and nationwide state and district offices in installing and using...


  • Greenbelt, United States ASP Web Solutions Full time

    Job DescriptionJob DescriptionTitle: Customer Service Representative / Computer Operator VLocation: Greenbelt MD - NASADuration: Full TimeJob Description:ASP seeks a Customer Service Representative to support the NASA program. Perform in a Help Desk environment that assists NASA offices staff on campus primary offices and nationwide state and district...


  • Greenbelt, Maryland, United States Morris Heights Health Center Full time

    CCI Health & Wellness Services - Full TimeEmployedMD/DOAverage Patients seen: 18-20Call Schedule: Light | Once a QuarterLoan RepaymentCompensation: Competitive Compensation | Incentive Plan | Loan Repayment Potential Through NHSCBenefits: Medical | Dental | Vision | Short Term Disability | 403b | Paid Holidays | CME | Paid Licensing | Employee Referral...


  • Greenbelt, Maryland, United States Morris Heights Health Center Full time

    CCI Health & Wellness Services - Full TimeHours:40 Hours Per Week | 4 Hours for Admin WorkEmployedMD/DONew GraduatesAverage Patients seen: Call Schedule: Light | Once a QuarterLoan RepaymentSign-On Bonus: $10000Compensation: Up to $192,000 | Loan Repayment Potential Through NHSCBenefits: Medical | Dental | Vision | Short Term Disability | 403b | Paid...

  • Behavior Specialist

    4 weeks ago


    Greenbelt, United States National Center for Children & Families Full time

    Position Purpose:Responsible for providing therapeutic counseling and direction to individual youth in crisis on a one-on-one basis while motivating youth to engage in pro-social and healthy developmental activities on a daily basis, in accordance with program guidelines and expectations.Essential Duties and Responsibilities: Provides for the overall safety...


  • Greenbelt, United States US Goddard Space Flight Center Full time

    **Duties**: - Serve as a representative as part of the Earth Science leadership, identifying strategic objectives and priorities in alignment with scientific and programmatic objectives. - Lead laboratories focused on understanding the atmosphere and its interactions with the Earth system. Provide management oversight in preparing/evaluating budgets,...


  • Greenbelt, United States Center for Vein Restoration Full time

    Job DetailsJob LocationMD - Greenbelt - Greenbelt, MDPosition TypeFull TimeSalary Range$35.00 HourlyTravel PercentageNoneDescriptionWe're America's Largest Physician-Led Vein Center - having most recently been awarded the Healthcare Industry Top Work Places 2021 award, Top Work Places USA 2021 award, and Glassdoor Top CEO Award in 2019!As the nationally...


  • Greenbelt, Maryland, United States USAJobs Full time

    DutiesThe Director, Office of Procurement, Goddard Space Flight Center:Oversees the development and administration of the contract policy review function. This includes the review of contractual documents and procurement plans, compliance with procurement regulations and policy, and analysis of special programs. Leads and manages overall procurement...

  • Datacenter Technician

    4 weeks ago


    Greenbelt, United States Randstad Digital Full time

    Randstad Digital is seeking a Data Center Technician for an exciting opportunity in Greenbelt, Maryland.Duties and Responsibilities:Managing and creating MOSI tickets when directed by team lead.Providing technical support to building occupants and addressing their maintenance requests.Participating in emergency response activities and coordinating with other...

  • Datacenter Technician

    3 weeks ago


    Greenbelt, United States Randstad Digital Full time

    Randstad Digital is seeking a Data Center Technician for an exciting opportunity in Greenbelt, Maryland.Duties and Responsibilities:Managing and creating MOSI tickets when directed by team lead.Providing technical support to building occupants and addressing their maintenance requests.Participating in emergency response activities and coordinating with other...

  • Datacenter Technician

    4 weeks ago


    Greenbelt, United States Randstad Digital Full time

    Randstad Digital is seeking a Data Center Technician for an exciting opportunity in Greenbelt, Maryland.Duties and Responsibilities:Managing and creating MOSI tickets when directed by team lead.Providing technical support to building occupants and addressing their maintenance requests.Participating in emergency response activities and coordinating with other...


  • Greenbelt, United States Volunteers of America Chesapeake and Carolina's (V Full time

    Job DetailsJob LocationMD Hope Center - Greenbelt, MDPosition Type1099 Consultant Education LevelLicensed Professional ObtainedTravel PercentageUp to 25%Job ShiftAnyJob CategoryBehavioral and Mental Health ServicesDescriptionThis position will report to the Clinical Director and will provide service designed to meet the specific mental health needs of the...


  • Greenbelt, United States Volunteers of America - Chesapeake Full time

    This position will report to the Clinical Director and will provide service designed to meet the specific mental health needs of the identified client as they relate to their diagnosis and can be provided in-home, in-office, in-school or other approved/appropriate community setting. Outpatient therapy includes psychoeducational activities/interventions...

  • Facilities Engineer 1

    1 month ago


    Greenbelt, United States ASRC Federal Full time

    Job Description ASRC Federal InuTeq provides High Performance Computing services throughout the HPC lifecycle for computational requirements, architecture, acquisition, and operations to federal government customers. Our employees embrace innovation and are committed to a culture of continuous, standards-driven process improvement and assimilation of...


  • Greenbelt, United States Volunteers of America Chesapeake and Carolina's (V Full time

    Job DetailsJob LocationMD Hope Center - Greenbelt, MDPosition TypeFull Time - 40 Plus BenefitsEducation LevelLicensed Professional ObtainedTravel PercentageUp to 25%Job ShiftDayJob CategoryBehavioral and Mental Health ServicesDescriptionThis position will reports to the Clinical Director and will provide service designed to meet the specific mental health...


  • Greenbelt, United States National Center for Children & Families Full time

    Position Purpose:Responsible for ensuring that all children in the program are appropriately placed in the least restrictive educational setting and progressing regarding education.Essential Duties and Responsibilities: Maintain a database tracking system that will track all clients, school placements, educational settings (special education/general...