Advanced Medical Support Assistant

2 months ago

Washington, United States US Veterans Health Administration Full time

**Duties**:
**Area of Consideration (AOC) for Referrals**:
***
**1st consideration**: Current Facility VA employees,

**2nd Consideration**: All others based on OIG Hard to recruit and retain list FY 2024. After comparing the OIG report and VHA workforce planning cycle findings, VHA requested and received approval from the Secretary to waive Veterans' preference for 12 hybrid title 38 occupations for FY 2024. The provisions of 38 U.S.C. 7412 do not supersede the terms of local/national labor master agreements.

The work of an **Advanced Medical Support Assistant (AMSA)** includes functions such as serving as an initial point of contact for the units, clinics, patient, call centers, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems. This series includes work that requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.]

**Duties may include but are not limited to**:

- Perform at a competent level and work collaboratively in the Non-VA Care Coordination coordinated care delivery model, specifically in support of the MISSION Act and Community Care Network programs.
- Assures that all visitors and telephone calls are answered and referred in a prompt and courteous manner.
- Perform scheduling, canceling, re-scheduling of patient appointments and or consults.
- Develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies.
- Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
- Responsible for maintaining/scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines, and transmittal of schedules 3rd Party
- Work within the team to set team priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
- Updates and verifies demographic information.
- Provides information regarding clinic and hospital policies, procedures, and locations to patients, family members, and staff.
- Maintains patient's confidential records, copies, and file documentation.
- Scans and enters information into VISTA, CPRS.
- Protects printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statutes and policy, and VHA policy. Protects the data from unauthorized release or from loss, alteration, or unauthorized deletion.
- Follows applicable regulations and instructions regarding access to computerized files, release of access codes, etc., as set out in the computer access agreement that the employee signs.
- Analyzes situations to determine what decisions can be made or if advise of higher authority is needed.
- The primary age of Veterans receiving services is typically between 18 and 80 years of age. This position requires the incumbent to possess or develop an understanding of the particular needs of these types of patients. Sensitivity to the special needs of all patients in respect to age, developmental requirements, and culturally related factors must be consistently achieved.

**Work Schedule**: Varied Shifts to be discussed during interview process, however most Outpatient shifts are Monday-Friday 8-4:30 pm, Inpatient shifts are rotational and may include days, evenings, midnights, weekends and holidays

**Compressed/Flexible**:Not Available

**Telework**: May be available

**Virtual**: This is not a virtual position.

**Functional Statement #**: 000000

**Relocation/Recruitment Incentives**: Not Authorized

**Permanent Change of Station (PCS)**:Not Authorized

**Fi**nancial Disclosure Report**: Not required

**Requirements**:
**Conditions of Employment**:
**RESUME REQUIREMENTS** - Your resume **_MUST_** include the following information:

- Job Title (for each position)
- Description of duties (be as detailed as possible)
- Month and year start/end dates (e.g. June 2018 to April 2020) of employment
- **Full-time or part-time status (include average hours worked per week)**- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process.
- Must pass pre-placement physical examina

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