Professional Services Lead

4 weeks ago

The Woodlands, United States True North ITG Full time

Join True North ITG, Inc. in our quest to revolutionize Healthcare Information Technology We're on the lookout for an adept **Professional Services Lead** to spearhead innovation and drive our mission forward. If you're a proactive, forward-thinking professional eager to propel your career within a rapidly expanding technical landscape, we want to hear from you.

At True North ITG, Inc., we're not just passionate about IT; we're committed to redefining customer experiences through relentless innovation. As a premier Managed Services Provider (MSP), we harness technology intelligently to optimize IT operations, making them smarter, seamless, and ultimately, more successful.

Our team is comprised of dedicated individuals driven by a shared purpose: to deliver genuine impact for our clients. If you're a self-motivated go-getter with a knack for exceeding expectations and thrive in a collaborative, team-oriented setting, let's start a conversation today

**Overview**:
We're in search of an experienced **Professional Services Lead** to conduct a thorough evaluation of our client's IT infrastructures. Your role will involve meticulously examining the system's alignment with both healthcare and technology industry standards while gauging its overall performance. This pivotal position aims to craft strategic roadmaps, essential for our clients to sustain and elevate their technological prowess. Join us in shaping the future of our technological landscape within the healthcare sector.

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**Key Responsibilities**:

- Perform an exhaustive evaluation of existing IT infrastructure, covering networking, servers, storage, virtualization, and cloud services for our clients.
- Identify any compliance gaps and ensure adherence to relevant industry standards.
- Produce a comprehensive Current State Assessment Report detailing compliance, security, and performance status tailored to each client's needs.
- Develop Future State Roadmaps and Strategic Recommendations Reports, offering clear guidance on IT upgrades and implementations to bolster security and regulatory compliance measures for our clients.
- Proficient in diverse IT systems, spanning Windows, and Active Directory, and implementing robust network security solutions.
- Strong capability to generate meticulous documentation and formulate strategic plans, essential for driving informed decision-making processes.

**Solid experience with the following technology puts you at the front of the line:
**Cloud Infrastructure**: Utilize Azure AD among other cloud assets for robust identity management and operational flexibility.

**Database Systems**: Working knowledge of databases (MSSQL, Oracle, Cache) critical for storing essential data.

**Endpoint Security**: Knowledge of comprehensive security measures across all endpoints.

**Network Infrastructure**: Experience with switches and routers, network flows, and various security devices including perimeter and datacenter firewalls, IPS/IDS systems, and VPNs.

**Knowledge, Skills, and Abilities Required**:

- Bachelor's degree in computer science or equivalent practical experience.
- Over 5 years of hands-on experience in an environment, showcasing strong technical leadership.
- Proven track record of leading the scoping and successful delivery of technology services engagements, with adeptness in managing projects and fostering positive customer interactions.
- Demonstrated proficiency in evaluating IT infrastructures.
- Proficiency in driving project-based work, encompassing task management, scheduling, deliverables, budgeting, and risk mitigation.
- Demonstrated ability to cultivate and maintain relationships across diverse groups of people at all levels of an organization.
- Exceptional communication skills, both verbal and written.
- Strong troubleshooting capabilities, with the agility to adapt swiftly to changes.
- Comprehensive understanding of support tools, techniques, and the utilization of technology in delivering IT services.
- Self-motivated with a proven ability to thrive in a fast-paced environment.
- Willingness to create and maintain precise technical documentation and records.
- Aptitude for continuous learning and staying updated on existing and emerging technologies.
- Ability to provide technical support and resolve issues related to unfamiliar software and hardware.
- Familiarity with ticketing systems or professional service automation tools.

**Nice to haves**:

- Possession of professional IT Certifications such as CCIE or equivalent experience; additional beneficial certifications include MCSA, MCSE, Citrix CCEA or CCIA, Cisco CCNP, or VMware VCP.
- Thorough understanding of healthcare and security compliance standards, ensuring seamless integration within regulatory frameworks.
- Experience at an MSP.

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