Av Technical Support Specialist
3 weeks ago
'**Duties and Responsibilities**:
- Setup, test, maintain, operate, and tear down all audiovisual (AV) and videoconference (VTC) equipment, _e.g._, video data projection systems, computers, audio
- and videoconference equipment, microphones, video cameras, audio systems, and control systems. Provide best effort assistance to fulfill any multimedia technical needs as assigned.
- Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.
- Provide consultation and education to all levels of end users on presentation technology equipment. Troubleshoot AV and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
- Perform regular testing of all AV and VTC equipment, as well as other Conference Center technical systems, _e.g._, wireless Internet access, shade controls, light controls.
- Perform regular preventive maintenance checks for all AV and VTC equipment. Maintain an appropriate inventory of spare AV and VTC equipment and parts.
- Respond to and resolve Service Desk calls as escalated, including working with vendors to resolve complex problems.
- Provide asset management of all AV and VTC equipment.
- Perform AV and VTC equipment moves, changes and exchanges.
- Perform or facilitate repairs of AV and VTC equipment.
- Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.
- Assist with special projects and/or other duties, as required
Education and/or Experience:
Required:
- High School diploma or equivalent.
- AV and presentation technologies experience in a professional environment.
- Experience in a customer service role in a professional environment.
- Working knowledge of the operation and troubleshooting of AV and videoconferencing related technology.
- Knowledge and understanding with Tandberg/Cisco, Crestron.
- Ability to travel when necessary.
Preferred:
- Prior experience in a law firm or service industry.
- Industry relevant training or technical courses a plus.
- CTS Certification by AVIXA
Pay: $75,000.00 - $82,000.00 per year
Schedule:
- 8 hour shift
Work Location: In person
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