Vice President Experience Design

2 months ago

New York, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

This role is ideally suited for people that want to learn more about how Finance works in a large institution, and who enjoy working with complex internal employee-facing systems. You will work closely with User Experience leads, Product Owners, Data Owners, and Tech Teams to implement solutions that incorporate cloud computing, large language models (LLM), artificial intelligence (AI), and ChatGPT.

**Job responsibilities**
- Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
- Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
- Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
- Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
- Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
- Working with software vendors to push the envelope of how their software can be configured and enhanced to meet our users’ needs
- Mentoring and guiding junior Finance design team members
- Conducting user interviews, synthesizing findings, and presenting summaries that will inform sketches, mockups, and prototypes
- Facilitating product discovery and alignment workshops and translating output into project artifacts
- Creating wireframes and prototypes to communicate intent, validate decisions, and ensure usability

**Required qualifications, capabilities, and skills**
- 5+ years of experience or equivalent expertise in user experience design or similar roles
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
- Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
- Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
- Excellent presentation skills and a passion for storytelling
- Strong grasp of visual design principals, including balance, typography, and layout
- Comfortable using PowerPoint, Excel, Figma, and Adobe Creative Suite software
- Ability to pivot gracefully when project priorities shift and change

**Preferred qualifications, capabilities, and skills**
- Design leadership or managerial experience
- Financial services experience
- Process re-engineering experience
- Experience working on data products and with cloud technologies such as Salesforce and Tableau
- Experience with animation and video editing

**ABOUT US**
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression

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