Technical Support Manager

2 months ago

Providence, United States State of Rhode Island Full time

**Class Definition**:

- GENERAL STATEMENT OF DUTIES: To be responsible for managing activities relating to technical support in the area of specialization to include planning, organizing, coordinating supervising, and reviewing the work of technical support teams engaged in providing systems management, network management, and/or telecommunications management within the designated technical speciality, including the diagnosis of operating system and hardware malfunctions; to coordinate the evaluation, selection, installation, and maintenance of hardware and software related to area of specialization; and to do related work as required.

SUPERVISION EXERCISED: To plan, organize, coordinate, direct, supervise and review the work of technical support teams and others assigned to assist.

**Illustrative Examples of Work Performed**:

- To be responsible for managing activities relating to technical support in the area of specialization to include planning, organizing, coordinating, supervising and reviewing the work of technical support teams engaged in providing systems management, network management, and/or telecommunications management within the designated technical speciality including the diagnosis of operating system and hardware malfunctions.
To coordinate the evaluation, selection, installation, and maintenance of hardware and software related to the area of specialization.
To coordinate the installation and maintenance of mainframe, mini computer and/or network operating systems, as well as data management, security management, telecommunications, performance and capacity management, and utility software within the designated environment.
To be responsible for the implementation of methods and procedures necessary to support all activities related to the installation change, problem resolution, performance, and operational capacity of systems within a functional area.

To assist agencies of state government with the preparation of the specifications for the procurement of hardware, software and services directly related to speciality area.
To be responsible for planning, conducting and overseeing training sessions designed to introduce and educate technical staff subordinates with new or improved hardware, software products or procedures.
To serve as the primary point of contract for vendors providing technical support and maintenance services related to the area of specialization.
To do related work as required.

**Required Qualifications for Appointment**:
EDUCATION AND EXPERIENCE:
Education: Such as may have been gained through: graduation from a college of recognized standing with a degree in Computer Science including or supplemented by successful completion of courses in the pertinent technical speciality; and
Experience: Such as may have been gained through: considerable employment in a responsible position planning, organizing supervising and reviewing the activities of a technical support staff engaged in providing technical support in the area of specialization.
Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

  • Technical Support Manager

    3 weeks ago

    Providence, United States RI Department of Administration Full time

    Illustrative Examples of Work Performed - To be responsible for managing activities relating to technical support in the area of specialization to include planning, organizing, coordinating, supervising and reviewing the work of technical support teams engaged in providing systems management, network management, and/or telecommunications management within...

  • L3 Technical Support

    2 weeks ago

    Providence, United States Indotronix International Corporation Full time

    Job Description This is a Field Technician role that requires travel to a list of sites below. Mileage can be expensed for travel between sites. This position is the L3 in person contact for clients experiencing technical problems performing their daily tasks. This position is for intermediate level employees that display a sound technical background and...

  • L3 Technical Support

    1 month ago

    Providence, United States Indotronix International Corporation Full time

    Job Description This is a Field Technician role that requires travel to a list of sites below. Mileage can be expensed for travel between sites. This position is the L3 in person contact for clients experiencing technical problems performing their daily tasks. This position is for intermediate level employees that display a sound technical background and...

  • L3 Technical Support

    2 weeks ago

    Providence, Rhode Island, United States Indotronix International Corporation Full time

    Job Description This is a Field Technician role that requires travel to a list of sites below. Mileage can be expensed for travel between sites. This position is the L3 in person contact for clients experiencing technical problems performing their daily tasks. This position is for intermediate level employees that display a sound technical background and...

  • Technical Manager

    1 week ago

    New Providence, United States Nokia Full time

    Family Description. Applied R&D (AR) consists of target-oriented research either with the goal of solving a particular problem / answering a specific question or for multi-discipline design, development, and implementation of hardware, software, and Technical Manager, Manager, Technical, Development, Monitoring, Management

  • Assistant (LaTeX) Publications Technical Support Specialist

    1 day ago

    Providence, United States American Mathematical Society Full time

    Position: Assistant Publications Technical Support SpecialistLocation: Providence RI ABOUT THE AMERICAN MATHEMATICAL SOCIETY The American Mathematical Society (AMS), founded in 1888, is a non-profit membership organization that is dedicated to advancing research and connecting the diverse global mathematical community through our publications, meetings and...

  • Assistant (LaTeX) Publications Technical Support Specialist

    2 weeks ago

    Providence, Rhode Island, United States American Mathematical Society Full time

    ABOUT THE AMERICAN MATHEMATICAL SOCIETYThe American Mathematical Society (AMS), founded in 1888, is a non-profit membership organization that is dedicated to advancing research and connecting the diverse global mathematical community through our publications, meetings and conferences, MathSciNet, professional services, advocacy, and awareness programs. The...

  • Assistant (LaTeX) Publications Technical Support Specialist

    1 week ago

    Providence, United States American Mathematical Society Full time

    ABOUT THE AMERICAN MATHEMATICAL SOCIETYThe American Mathematical Society (AMS), founded in 1888, is a non-profit membership organization that is dedicated to advancing research and connecting the diverse global mathematical community through our publications, meetings and conferences, MathSciNet, professional services, advocacy, and awareness programs.  The...

  • Facility Technical Manager

    3 weeks ago

    East Providence, United States Innovative Renal Care Full time

    Facility Technical Manager The Facility Technical Manager position is responsible for the overall technical maintenance of the dialysis facility. Work involves responsibility for supervising technical employees. The position exercises considerable judgement in applying professional knowledge in solving problems within established policies and...

  • Facility Technical Manager

    4 weeks ago

    East Providence, United States Innovative Renal Care Full time

    Facility Technical Manager The Facility Technical Manager position is responsible for the overall technical maintenance of the dialysis facility. Work involves responsibility for supervising technical employees. The position exercises considerable judgement in applying professional knowledge in solving problems within established policies and...

  • Facility Technical Manager

    2 weeks ago

    East Providence, United States Innovative Renal Care Full time

    Facility Technical ManagerThe Facility Technical Manager position is responsible for the overall technical maintenance of the dialysis facility. Work involves responsibility for supervising technical employees. The position exercises considerable judgement in applying professional knowledge in solving problems within established policies and practices. Why...

  • Litigation Support Manager

    2 weeks ago

    Providence, Rhode Island, United States Engage Partners Inc. Full time

    Litigation Support ManagerThe Litigation Support Department provides eDiscovery and Project ‎Management services to the Firm's Litigation section utilizing proven tools and ‎technologies to assist with the collection, processing, review, and TAR for client data. ‎The Litigation Support Project Manager manages the full litigation life cycle, including...

  • Litigation Support Manager

    1 month ago

    Providence, United States Engage Partners Inc. Full time

    Litigation Support ManagerThe Litigation Support Department provides eDiscovery and Project ‎Management services to the Firm’s Litigation section utilizing proven tools and ‎technologies to assist with the collection, processing, review, and TAR for client data. ‎The Litigation Support Project Manager manages the full litigation life cycle, including...

  • Litigation Support Manager

    1 month ago

    Providence, United States Engage Partners Inc. Full time

    Litigation Support ManagerThe Litigation Support Department provides eDiscovery and Project ‎Management services to the Firm’s Litigation section utilizing proven tools and ‎technologies to assist with the collection, processing, review, and TAR for client data. ‎The Litigation Support Project Manager manages the full litigation life cycle, including...

  • Healthcare Medicaid Technical Analyst

    4 weeks ago

    Providence, United States NTT DATA Services Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Healthcare Medicaid Technical Analyst to join our team in Providence, Rhode Island (US-RI), United States (US). The...

  • Healthcare Medicaid Technical Analyst

    1 month ago

    Providence, United States NTT DATA Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Healthcare Medicaid Technical Analyst to join our team in Providence, Rhode Island (US-RI), United States (US). The Technical...

  • Litigation Support Project Manager

    1 month ago

    Providence, United States Cypress HCM Full time

    Litigation Support (eDiscovery)Location: Providence, Rhode IslandHybrid: 3 days onsiteEmployees: 1,500 | Team Size: 9-10Industry: Law FirmOpportunity at a Full-Service Law Firm with a diverse and inclusive culture of collaboration. The firm’s core values are reflected in client experiences by developing a deep understanding of client business.Litigation...

  • Litigation Support Project Manager

    2 weeks ago

    Providence, Rhode Island, United States Engage Partners Full time

    FTE Litigation Support Project Manager Locations: Providence, RI, NY, Boston, DC or Atlanta General Statement of Duties:The organization's Litigation Support Department provides eDiscovery and Project Management services to the Firm???s Litigation section utilizing proven tools and technologies to assist with the collection, processing, review, and TAR for...

  • Litigation Support Project Manager

    1 month ago

    Providence, United States AMS Staffing, Inc. Full time

    Job DescriptionJob DescriptionPlease send your resume in Word format if you are interested in a Litigation Support Project Manager opening located in Providence, RI. Salary for this role is going to be in the $120K-$135K range with AMAZING benefits. If you are not interested in this position, please pass onto colleagues/associates as we do offer referral...

  • IT Support Technician

    1 week ago

    Providence, United States Ira Green Full time

    This position is primarily responsible for [support and maintenance of Ira Green IT Infrastructure including endpoints, servers, network and mobile.]{lang="EN"} ## ESSENTIAL DUTIES and RESPONSIBILITIES Responsible for providing day-to-day technical support to employees for a range of routine and some non-routine hardware and software related issues....