Regional Sports Operations Manager

3 weeks ago


Laurel, United States Soccer Shots - DCMDVA Full time

**COMPANY PROFILE**: Soccer Shots is the leader in youth soccer development for children ages 2-8. Our nationally recognized program offers a high energy, fun, age-appropriate introduction to the wonderful game of soccer. Our innovative curriculum emphasizes both soccer skills and character development. Our goal is simple: to leave a lasting, positive impact on every child we serve.

**SOCCER SHOTS COUS**: Soccer Shots COUS (Company Owned Units or COUS) was established in 2010. COUS covers the regions of DC, Maryland, Northern Virginia, Miami, New York City Central, NY, and Nashville, TN. Soccer Shots Baltimore-Washington stretches from Harford County, MD to Prince William County, VA. Soccer Shots DMV offices are in Laurel, MD, and Fairfax, VA. Soccer Shots Tennessee covers North and South Nashville. Soccer Shots Miami covers Miami-Dade and Broward Counties. COUS works closely with Soccer Shots Franchising national headquarters in Middletown, PA.

**BENEFITS/PERKS**:

- Health insurance (medical, dental, vision)
- Health savings account
- Retirement plan with 3% company match / Simple IRA
- Eligible for seasonal customer satisfaction bonus and end of year bonus
- 15 PTO days + one extra day per year of service
- 10 paid holidays
- Remote work on Fridays
- Professional development reimbursement

**COMPENSATION**:$45,000 to $55,000 annually

**REPORTS TO**:Director of Talent Development & Culture

**OBJECTIVES**:Oversee Soccer Shots coaching department in our North region (Baltimore County, Baltimore City, Harford County, Carroll County, Frederick County, and Howard County) and to improve coaching in the entire territory. This role will be asked to perform the following functions:

- Coaching, Training, and Staff Leadership_
- Implement the company’s high standard for coaching, and develop a team of high performing coaches
- Assist in the recruitment of coaches, interview process for prospective coaches, on-boarding for new coaches, performance assessment, and development of coaches. Ensure
- Create the schedule and execute seasonal evaluations on all coaches
- Ensure all coaches complete our training process
- Responsible for creating a culture representative of Soccer Shots Core Values within the team
- Responsible for schedule completion for each season (online registration & calendars)
- Appropriately prepare staff needs for upcoming season, and forecast needs for future seasons
- Coach sessions based on business need
- Manage/supervise full-time staff, part-time coaches, and/or interns
- Responsible for planning, preparing, and executing the seasonal coaches meetings
- Create and develop processes that enhance the Coaching Department
- Administration_
- Responsible for approving coordinators & coach’s payroll and time off requests
- Collaborate with Human Resources Department to ensure compliance with coaches
- Manage equipment, gear, and supplies
- Execute start weeks and in-season responsibilities
- Marketing_
- Responsible for running program demos, distributing registration forms and brochures, hanging lobby and classroom posters, and in-school displays, distributing final reminders, placing bandit signs, and promoting public programs
- Communicate with parents, directors, and other partners as needed
- Represent Soccer Shots at industry events, open houses, etc.
- Sales/Growth_
- Provide leads in the territory served
- Optimize coaching resources to increase yield at partner sites

**WORKING HOURS/LOCATION/SCHEDULE**: The job description above is a full-time, exempt position requiring a minimum 40 hours of work per week. Your weekly agenda and schedule will be assigned by your supervisor. Many Soccer Shots programs run weeknights & weekends, however work schedule is based on a weekend rotation schedule. Typical work schedule would require working one weekend per month. During busy seasons (Spring and Fall), you may be required to work more than one weekend per month based on business need.

**SOCCER SHOTS OBJECTIVES**:

- For Soccer Shots to be the best run, most popular, and most successful program offered in Baltimore/Washington.
- For Soccer Shots to have a reputation of excellence. An objective measure of each territory’s reputation for quality will be learned in the Net Promoter Score survey conducted at the end of each season
- To be a Top 10% franchise in participant registration and revenue (in category) and per capita rating and to meet and exceed seasonal and annual enrollment and revenue goals

**COMPANY EXPECTATIONS**:

- Prompt, reliable, and professional communication—responds immediately to customers (parents, directors, staff), and always responds to supervisor and other Soccer Shots support staff within 24 hours.
- Meet weekly, seasonal, and annual timelines and deadlines. Develop systems to stay organized, keep good records, and be efficient with your time
- Meet seasonal performance goals. Go above and beyond company expectations to sell, promote and market our program pri


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