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Front Desk Supervisor

4 months ago

Valdosta, United States Super 8 Valdosta (Exit 16) Full time

What makes Williams Hotel Group a great place to work? It’s our people. We understand that our employees are our greatest asset. We are committed to developing and empowering our people, providing a stable, safe, and enjoyable work environment for everyone to achieve their greatest potential. And our culture proves it.

**Minimum Experience and Requirements**:

- Hotel front desk experience

**Here's what we have to offer you**:

- Competitive Pay
- Fun place to work
- Clear path for growth and career advancement
- Hotel Discounts
- Paid Vacation
- Health, Vision, and Dental Insurance Benefits
- 401k with company match

**Job Summary**

This position is responsible for assisting the general manager with the daily operations of the front office of the hotel.
- Train hotel staff to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.).
- Train hotel staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received. Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property.
- Receive satisfactory scores for Medallia (i.e., guest satisfaction survey) and take action to correct any deficiencies in assigned department(s).
- Act as manager on duty in absence of general manager.
- Complete assignments or special projects at various hotels as assigned by the General Manager.
- Assist General Manager with the implementation of best-demonstrated hotel operations in all hotels within region to improve productivity, product quality, and guest and employee satisfaction throughout the region.
- Perform any additional responsibilities as assigned.

**General Requirements**
- Communicate clearly and effectively both orally and in writing.
- Logically and independently plan, organize and complete work.
- Must be able to take initiative and have well-developed interpersonal skills.
- Bilingual (Spanish/English) a plus.
- Proficient in MSWord, MS Excel, and MS Outlook.
- Able to set and achieve high standards of performance.
- Must be able to perceive quality of work and read material.
- Must be able to conduct analysis and generate reports to reflect findings.
- Must be able to learn and maintain job duties/knowledge of basic concept and techniques and complete detailed work assignments.
- Must be able to perform the manipulation of numbers and basic math calculations.
- Must be able to perform job tasks and remain vigilant in the event of an emergency.
- Must be able to make progress on multiple assignments under time constraints.
- Obtain any locally required certifications.

**Physical Requirements**
- Must be able to stand for extended periods of time, at least two hours intervals.
- Must be able to work in a sitting position for extended period of time; at least four hours.
- Must be able to reach for specific objects at short distances in local working areas.
- On occasion may be required to lift and carry heavy objects, push or pull heavy objects; kneel, bend or stoop, and ascend or descend ladders or stairs.
- Capable of working in a fast paced environment and in stressful situations.
- Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.
- May require travel to various locations on business.
- Must be available to work extended hours, nights and weekends.