Community Manager
2 weeks ago
**Community Manager - Canyon Springs Townhomes - El Cajon, CA**
**Who we are**:
At Sunrise, we practice resident hospitality, focusing on what matters most: Helping people feel right at home. We are _people _people who pride ourselves in providing our residents with a Positive Living Experience.
**About this role**:
The Community Manager has the responsibility, under the supervision of the Regional Manager, for all phases of the operations of an income producing property. This includes personnel functions, leasing, community maintenance, monitoring market conditions, fiscal oversight, advertising and resident relations.
32 hour work week.
**What you’ll do - Includes but not limited to**:
- **ADMINISTRATIVE**:
- Works closely with the Regional Manager in developing an integral team that effectively sells the quality and professionalism of the organization.
- Inspects property common areas, apartment units and grounds on a regular basis.
- Offers recommendations to management regarding improvements to the overall operation of the community.
- Ensure effective move-in and move-out administration with particular attention to consistent apartment inspections.
- Demonstrates understanding of financial and operational reporting requirements.
- Responsible for ensuring the timely and accurate submission of payroll summary sheets for team.
- **
FINANCIAL**:
- Ensures that all rent payments are collected from both current and previous residents.
- Ensures daily community deposits in regard to rent collections and any other miscellaneous income.
- Ensures non-payment notices are distributed to all delinquent residents and completes follow-up activity in regard to non-payment of rent, or eviction proceedings.
- Adhere to company accounting directives, including but not limited to, weekly and monthly reports, income accounting, expense control and administration and daily bank deposits.
- Maintains a general working knowledge of federal and state laws in regard to the collection of delinquent accounts.
- Reports or offers recommendations for community capital improvements or repairs, the development of job specifications, bid acquisitions, contract developments and negotiations, etc.
- Reviews all renewals and prepares budget increase recommendations according to the operating budget and market conditions.
- Prepares and follows guidelines of the community operating budget and makes recommendations for ways to maximize income and minimize expenses.
- **
MARKETING/LEASING**:
- Market apartments by promoting rentals on the phone and in person; demonstrate apartments and community to prospective residents, sell apartment features/benefits, secure commitments and deposits from prospective Residents.
- Ensures daily input of all resident information in relation to leasing traffic, move-ins, move-outs, apartment conditions, etc.
- Ensure the completion of residential lease administration. Ensures that all leases and addenda are completed accurately in regard to addresses, names, rates, etc.
- Maintains up-to-date knowledge of market and competitive properties.
- Ensures timely renewals of existing residents.
- Supports the overall marketing efforts and offers input and suggestions in regard to promotions, advertisements, etc.
- Analyzes and monitors the community market conditions in order to anticipate market changes or trends that could affect the profitability of the community.
- Monitors closing ratios of leasing associates to ensure requirements are met and provides additional training as necessary.
- Supervises the planning and implementation of, and attends and monitors, various community recreational and social activities.
- Ensures that staff is implementing resident retention and renewal programs to build customers for life.
- Inspects property common areas, models, and vacant units on a regular basis and completes the community inspection report.
- **
LEADERSHIP**:
- Assists the overall team effort through effective leadership.
- Analyzes concerns associated with apartments that are slow to lease and provides solutions.
- Assumes supervisory responsibilities and management of the property.
- Identifies and addresses issues associated with a supervisory position, including hiring, training, coaching and evaluating on-site employees.
- Provides staff with direction, guidance and tools to for performing well. Provides clear and concise instructions for effective management of on-site staff.
- Conducts staff meetings on a regular basis.
- **
CUSTOMER SERVICE**:
- Assists in the handling of resident service requests and various concerns as required.
- Conducts follow-up activity as needed with new and current residents in order to establish and maintain positive resident relations.
- Ensure that residents are provided with a clean, safe, well-maintained community.
- Ensures security deposit dispositions are prepared in a consistent manner immediately after move-out, time being of the essence.
- Maintain high
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