Manufacturing Customer Service Representative

4 weeks ago

Corona, United States Precision Screen and Security Products Full time

Manufacturing Customer Service Representative

Precision Screen and Security Products is a leading manufacturer specializing in the fenestration and security industry. We pride ourselves on delivering high-quality products and exceptional customer service to our clients across various industries.

**Job Description**:
As a Manufacturing Customer Service Representative, you will be the primary point of contact for our clients, ensuring their satisfaction with our products and services. You will collaborate closely with our sales, production, and logistics teams to coordinate orders, address customer inquiries, and resolve any issues that may arise. This role requires excellent communication skills, attention to detail, knowledge of parts and material requirements and the ability to thrive in a fast-paced manufacturing environment.

**Responsibilities**:

- Process orders accurately and efficiently, ensuring timely delivery to customers.
- Coordinate with production and logistics teams to prioritize and fulfill customer orders.
- Proactively communicate order status updates and any potential delays to customers.
- Address customer concerns or complaints effectively, striving to achieve timely resolution.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with the sales team to identify opportunities for upselling or cross-selling products.
- Provide product information, technical support, and guidance to customers as needed.
- Assist in the development and implementation of customer service policies and procedures.
- Continuously seek opportunities to improve the customer experience and streamline processes.

Qualifications:

- High school diploma or equivalent.
- Previous experience in customer service or related field in a manufacturing environment.
- Strong communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite and CRM software.
- Excellent organizational and multitasking abilities.
- Ability to work independently and collaboratively in a team environment.
- Problem-solving skills and a customer-focused mindset.
- Flexibility to adapt to changing priorities and work schedules.

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

People with a criminal record are encouraged to apply

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer Service: 4 years (required)

**Language**:

- English (required)
- Spanish (preferred)

Ability to Commute:

- Corona, CA 92878 (required)

Work Location: In person

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