Housing Stabilization Manager

2 weeks ago

North Hollywood, United States L.A. Family Housing Corp. Full time

**POSITION**: Housing Stabilization Manager

**DIVISION**: Programs - Permanent Supportive Housing (PSH)

**LOCATION**: Scattered Sites

**WHY JOIN US**:
You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 13,000+ people’s lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing

**THE POSITION**:
The Housing Stabilization Manger is responsible for the management and supervision of a Housing Stabilization team, within LA Family Housing’s PSH Housing Stabilization department. Oversight of this team includes supervision of five to seven Housing Stabilizers and, for Project Based Managers, an additional two to four Resident Advocates. The Housing Stabilization Manager is also responsible for oversight and decision making with respect to the Program and PSH Sites contractual responsibilities, including QA audits, financial management, and outcomes for stabilization contracts. This position will also supervise HS Staff to verify the provision of objective clinical case management to participants and the effective use of crisis intervention adhering to mandated reporting guidelines, legal guidelines, and ethical guidelines.

This position will oversee Housing Stabilizers in the completion of weekly/monthly required tasks, such as monitoring file maintenance, facilitating case reviews, ensuring the submission of weekly, monthly, and quarterly reports in conjunction with LAFH’s Risk Management team, and tracking spending allocations for client needs. Finally, this position will support CES integration by attending various community meeting and venues as needed to represent LAFH and SPA 2 CES.

**WHAT YOU'LL DO**:

- Manages PSH service delivery to ensure services are being completed and conducted in accordance and within the timelines of program contracts, program policies and best practices
- Understanding of contractual obligations and program performance metrics as outlined by our funders. Proper oversight of financial expenditures and program budget contracts, including but not limited to client needs, transportation, petty cash, etc.
- Builds positive rapport with community providers and supports the team by building a network of resources to tap into when needed
- Facilitates regular meetings that support case conferencing, solution-focused case management, and coordination with program funders
- Ensures services are tracked efficiently by working together with the Risk Management Team to pull reports as needed, guarantee that consistent data collection within HMIS and CHAMP is maintained, conducts on-going program file reviews, and completes any other monthly, quarterly, and/or annual reporting as contractually required and as program policies and best practices requires
- Provides guidance for crisis intervention, problem-solving techniques, and feedback to address challenging issues participants are facing
- MANAGING STAFF_
- Responsible for the oversight, development, direction, training, and supervision of the Housing Stabilization team.
- Responsible for ensuring that the team works to achieve objectives, deliverables, and outcomes as described in the scope of work
- Provides daily coordination and oversight of program operations and program activities. This means providing weekly individual and team supervision, support, and hands on training
- Provides ongoing performance counseling or disciplinary action to Housing Stabilization Staff, as needed, to uphold professional, efficient, and ethical job performance in all areas
- OTHER_
- Participates in agency and community meetings as directed by supervisor
- Drives personal vehicle in and around Los Angeles County and drives agency vehicles periodically to transport clients
- PROJECT-BASED BUILDING-SPECIFIC DUTIES - TEMPORARY ADDITIONAL DUTIES_

If your role includes oversight of tenants residing at an LAFH-owned or non-LAFH-owned Permanent Supportive Housing apartment building, the following duties are required of your role:

- Responsible for the oversight, development, direction, training, and supervision of the Resident Advocate team.
- Oversight of turnover units when a unit becomes vacant in your PSH building, and ensure a timely applicant is referred through CES and processed following the applicant’s progress through housing acquisition
- Coordinates with Propert

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